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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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In an image generated with AI, an apocalyptic cityscape with flames and collapsing buildings behind three broken technology signs labeled CCaaS, CDP and VoC, representing disruption and consolidation in customer experience software platforms.
A 'SaaS Apocalypse' for Customer Experience? Really?
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Editorial
A vast modern warehouse stretches deep into the distance, filled with long rows of shelves stacked with cardboard boxes, conveyor systems and a few workers in high-visibility jackets, conveying large-scale logistics and fulfillment operations.
The Operational Reality Behind Digital Experience Platforms
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Editorial
Black-and-white checkerboard grid forming a warped, tunnel-like perspective pattern that appears to recede toward a central vanishing point, creating a visual illusion of depth and motion.
The CX Illusion: Why Managing Expectations Misses the Point
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Low-angle view of a modern building’s steel framework and lattice structure, with intersecting beams and geometric lines rising upward toward a bright sky, emphasizing architectural scale and structural design.
6 Must-Haves for a Better Solution to Structured Content Authoring
Long straight highway stretching through a dense pine forest under a clear blue sky, symbolizing a forward path or long-term strategic journey.
Which 2025 Marketing Predictions Actually Came True?
Wooden peg figures on a seesaw illustrate imbalance, with four red figures elevated on one side while several white figures fall off the lower side against a bright yellow background.
What Separates the Best and Worst Customer Service
Purple crystal ball surrounded by swirling smoke, symbolizing prediction and uncertainty in data-driven forecasting.
When Predictive Analytics Misleads CX Strategy
RingCentral office building shot from the outside looking at the logo on the side of the building.
Spectrum & RingCentral Launch AI Contact Center Suite
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3 Steps to Bring Order to AI in Marketing Teams
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Articles Tagged "Oracle"(Page 20)

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Enterprise CMS
Oracle is on a Buying Spree: BEA, Capitvation
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Oracle and Tridion Bag CMS Honours from InfoWorld
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Java Server Market Share Ain't What You Think
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Oracle Goes New Media With Saucy Mix and Wiki
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Oracle Further Integrates Stellent Assets
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Despite Options from Stellent Acquisition, Oracle Implements Joomla!
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Oracle, BEA Mating Dance Draws Statement from Day
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Oracle Updates Universal Records Management 10g
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Tips & Tricks
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Oracle Strengthens Open Source Ties at LinuxWorld
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State of the Open Source Union, Thanks Alfresco!
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EMC and Oracle, A Match Made in Enterprise Heaven
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Oracle Drops Premium Product Post-Stellent
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Webcast: Uniting Web Properties Means Uniting Your Team
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ECM Mergers Continue, Oracle Grabs Stellent
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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