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Customer Experience
Don't Learn Social Media on the Fly
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Social Business
The Email Warning, End of the Org Chart, Advent of Complexity #sbs2012
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Customer Experience
Commun.it Makes the Business Case for Twitter
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Customer Experience
Granicus Helps Grow Citizen Participation with New Features
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Customer Experience
HootSuite Further Integrates with GetSatisfaction for Community Management
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Customer Experience
The Psychology of Personalization: Needs, Wants and Influence
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Customer Experience
Gartner: Enterprises Must Develop Social Media Response Strategy
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Customer Experience
Community Management Tames Social Media
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Customer Experience
Social is Becoming Just Business
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Customer Experience
Social Media Campaigns Don't Match Consumer Engagement Patterns
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Customer Experience
Hootsuite Extends Support for LinkedIn Company Pages to All Users
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Customer Experience
How Nanotargeting Harnesses Big Data to Improve Customer Conversations
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Customer Experience
Moderating Your Communities: How Mzinga Supports Its Customers
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Customer Experience
3 Keys to Influence Understanding and Leveraging Social Capital
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Customer Experience
Friday Hookups: Is Your Customer Relationship in Danger?
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Customer Experience
Community Management Meets Sentiment Analysis #SAS12
Feature
Customer Experience
Socialbakers Releases Metric to Measure Your Engagement Rate
Feature
Customer Experience
Social Slam 2012 Cuts Through Nonsense, Delivers Social Insights
Feature
Customer Experience
73% of Consumers Wooed By Superior Customer Experience
Feature
Customer Experience
The Power of In-Person Collaboration, Downfall of Conversation
Feature
Customer Experience
Socialbakers Give Community Managers an Analytics PRO
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Customer Experience
A Cultural Anthropologist's View of Community Management
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Customer Experience
The Community Manager's Toolbox: Managing Visual Content
Feature
Social Business
Simply Measured, Social Chorus Announce Social Media Management Platforms
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Social Business
SharePoint as a Social Business Hub: Tips to Transform
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Customer Experience
Updates Help Set Social Media Management Platforms SocialVolt, Bottlenose Apart
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Social Business
The Bro Code: Manage Twitter in Real Time With SocialBro