Articles
Tag: customer trust
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Why Enterprise AI Needs Human Intervention
In the wake of the Pegasus Spyware controversy there were calls from many quarters for deeper control of AI by humans. Is it necessary?
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What Is Ethical AI and Why Is It Vitally Important?
A look at the ways that ethics and diversity are being built into AI and the importance of doing so.
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4 Reasons Why Explainable AI Is the Future of AI
Explainable AI (XAI) allows brands to be transparent in their use of AI applications, which increases user trust and the overall acceptance of AI.
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Can BIMI Help Marketers Build Customer Trust?
How BIMI (Brand Indicators for Message Identification) can do for email marketing what https in front of a web address did for websites.
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Conversational AI: Creating a Framework of Ethics and Trust
The use of conversational and other AI applications is on the rise across many industries. But are we baking ethics and trust into these algorithms?
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CX Decoded Podcast: Building Customer Trust in Unprecedented Times
In the latest episode of CX Decoded, we caught up with Shep Hyken to talk about customer trust, loyalty and how the pandemic changed the game.
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What’s Ahead for Customer Experience in 2021?
The past year impacted customer experience across the board — leaving us looking at a shifted landscape.
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Social Media Hashtags: Protecting Your Brand's Reputation and Trust
Don't let a poor hashtag choice ruin your organization's reputation and trust. What brands can do to ensure they get the most from social media hashtag use.
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How to Build B2B Trust Through Content
Brand trust is big in the B2B space. When customers trust a brand, they are likely to do more business with the brand even and may become loyal brand advocates.
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Wielding the Power of AI Wisely With Your Customer Data
Customer data has swiftly become a valuable asset for many brands and AI is swiftly becoming one of the most important ways brands are maximizing the value.
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4 Ways to Ensure Brand Trust During Turbulent Times
With consumer loyalty up for grabs now more than ever, here are four priorities brands can focus on to keep them in the fold.
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Customers Expect Convenience and Safety: Will Brands Deliver?
The best way to meet customer expectations is to listen to them and understand what they are expecting, now and in the future.
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Where the Customer Experience Focus Is Shifting in the Immediate Future
Striving to Increase trust, reducing marketing noise, a renewed focus on UX: just a few ways businesses see CX changing in the near future.
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Building Customer Trust: Actions Speak Louder Than Words
As consumers become more skeptical of advertising and the claims that brands make, it’s becoming more challenging for companies to build customer trust.
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