Articles
Tag: design
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The Fold in the Inbox: Hard Line, Soft Line, Imaginary Line?
Whether the fold is a hard line or soft line is up to marketers and their email design. However, the smart strategy is to design like it’s a soft line.
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Does Your Business Have a Customer Support Bill of Rights?
Does your business have a customer bill of rights? This simple set of expectations can show customers that you truly care.
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Why Employee Resource Groups Are on the Rise
Employee resource groups took on increased importance through the pandemic. We caught up with three organizations to find out how and why they've changed.
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The Invisible Components of Digital Workplace Success
Leaders who have successfully implemented digital workplace initiatives all point to the non-technology elements as the critical success factors.
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Salesforce Wants Marketing, Sales and Services Leaders Living in a Slack-First World
Salesforce has made the first product announcements that incorporate capabilities from its $27 billion Slack acquisition.
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How to Choose the Right Sample for Your Customer Experience Projects
Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization.
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Why Are More CIOs Focusing on Customer Experience?
Coming out of the pandemic, reports find chief information officers (CIO) more immersed in customer experience than in the past.
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Why DesignOps Is Becoming Critical in the Enterprise
DesignOps is becoming increasingly important in digital workplaces even if it is often overlooked. Here's why.
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The Job Roles That Will Lead Hybrid Work Strategies in the Workplace
With the changing workplace comes the need for new hybrid work strategies, but who will lead the charge organizationally? And what will they be charged with?
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Transitioning From Office Culture to Cloud Culture
Remote work is changing the traditional 9-5 mindset. A new corporate culture — the cloud culture — born out of the digital transformation has risen.
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Behavior Design: The Fine Line Between Manipulating and Guiding Customers
Shaping behavior has always been an integral part of design, but whether the design is good for users isn’t always clear cut.
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What Is a Microinteraction (And How Does it Impact UX)?
A microinteraction is when a user interacts with the UX for a single-use case. These can be made memorable with the right kind of design.
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CX Projects vs. CX Programs: Why CX Professionals Confuse the Two
Customer experience professionals often see CX programs as an end in and of themselves, rather than the sum of many well-designed projects.
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Building Accessible Digital Experiences Is About Doing the Right Thing
Global Accessibility Awareness Day is our yearly reminder to design for all users when creating digital experiences.
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