Articles
Tag: design
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8 Steps on the Path Toward Organizational Design
It may be time to invest in organizational design, and we've uncovered some important steps to get you started.
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Is Now the Time to Invest in a Head of Remote Work?
With more people working remotely than ever before, now seems like a good time to have a dedicated person thinking holistically about remote work.
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Building Digital Resiliency for the Post-COVID World
The real focus of digital transformation efforts should be building digital resiliency for after the pandemic. Here's what organizations can do.
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Beyond Buzzwords: The Business of Human Centricity
Good design discussions always begin with human purpose in mind, and they must begin with good questions.
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Is the Hybrid Workplace the Future of Work?
While many enterprise leaders are looking at remote work and how it will fit into the new workplace, others see the future workplace as a hybrid. Here’s why.
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Six Takeaways from Digital Workplace Experience 2020
The digital workplace made impressive strides this year. That and more highlights from the virtual Digital Workplace Experience 2020 conference.
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What Are the Emotional Drivers Behind Customer Experience?
According to a recent Forrester report, emotion is the most important driver behind the customer experience. Does your brand understand the value?
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Companies Grapple with the Return to Office Decision
Whatever the choice, embrace the uncertainty to rethink how work is done and communicate, communicate, communicate.
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Understanding the Foundational Concepts of Organizational Design
The revolution of work has made understanding the core principles of organizational design more important as companies grapple with a hybrid future.
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Understanding Customer Experience Design's Holistic Approach to CX Strategy
Litha Ramirez, executive director of the Experience Strategy and Design Group at SPR and other CX experts share their thoughts on the advantages of CX design.
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Can You Improve Digital Employee Experience on a Tight Budget?
DEX is rising in prominence, but most teams are struggling under tight budget and resource constraints — but that doesn't mean progress must stop.
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Design Workshops Are Killing Your Design
Let’s address some common design workshop myths.
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Designing Digital Customer Experiences for the Pandemic Age
A digital-first strategy is a necessity to engage with customers during the pandemic, but businesses are realizing their experiences don't work for everyone.
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Great Design Drives the Digital Employee Experience
A well-designed interface is your secret weapon when it comes to intranet and digital workplace success.
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