Articles
Tag: design
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Transitioning From Office Culture to Cloud Culture
Remote work is changing the traditional 9-5 mindset. A new corporate culture — the cloud culture — born out of the digital transformation has risen.
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Behavior Design: The Fine Line Between Manipulating and Guiding Customers
Shaping behavior has always been an integral part of design, but whether the design is good for users isn’t always clear cut.
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What Is a Microinteraction (And How Does it Impact UX)?
A microinteraction is when a user interacts with the UX for a single-use case. These can be made memorable with the right kind of design.
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CX Projects vs. CX Programs: Why CX Professionals Confuse the Two
Customer experience professionals often see CX programs as an end in and of themselves, rather than the sum of many well-designed projects.
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Building Accessible Digital Experiences Is About Doing the Right Thing
Global Accessibility Awareness Day is our yearly reminder to design for all users when creating digital experiences.
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How to Use Design Immersion to Get to the Heart of Your Business Needs
Design thinking can help prevent any digital transformation project from missing the mark.
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A Manifesto for the Pioneers of the Digital Revolution
Creating the framework that will shape the Fourth Industrial Revolution is too big a responsibility for any single party. It involves all of us.
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3 Ways to Design a Successful CX Program — and Why Most Miss Them
A successful customer experience program involves seven intricately-linked steps. The first step is program design.
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Year One AC: How the Digital Workplace Is Evolving Post-Coronavirus
What have we learned about work from the pandemic? Several changes are here to stay while others will revert back, with a few important adjustments.
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Inside the Management & Maintenance of Your Customer Journey Mapping Program
Having laid out the foundation of customer journey mapping in a previous article, we now delve into the necessary management and maintenance steps.
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Why App Designers Gambled on These Las Vegas Casino Tricks
The casino and our mobile phones are designed in such a way that they draw in people to spend hours and even whole days fully immersed in the experience.
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Moving Beyond the Cult of Volume, Part 2
In digital, we are trapped in a monotonous, relentless process of newness that is rarely useful and very often damaging but must be embraced because it’s new.
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Web Design: Where's the Happy Medium Between Too Much and Not Enough?
Designing a website can at times feel like the story of Goldilocks and the three bears.
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A Look at What's Driving Enterprise Demand in the Headless CMS Market
We spoke to CMS vendors to explore the critical differentiating factors driving enterprise and customer demand for headless CMS platforms.
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