Articles
Tag: healthcare
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The 10-Year Customer Experience Challenge, Healthcare Edition
How does the customer experience in the healthcare sector today compare with the experience 10 years ago?
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How Healthcare Providers Are Looking to Improve Customer Experience
With rising expectations from patients, healthcare providers are taking a page out of retail's playbook on how to improve customer experience.
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Frontline Workers Still Point the Way Forward for the Digital Workplace
It was 2001 and I’d picked a terrible time to pivot my firm, Step Two, from being a software development company to a pure-play consultancy. It was just after the dot-com crash and work was thin.
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Will the Rise of the Patient Follow the Rise of the Consumer?
Customers have never held more power or had more choices. We demand service when we want it, where we want it and how we want it — and organizations scramble to keep up with our demands. And yet ...
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How Retail, Banking and Healthcare Approach the Customer Journey
The film "The Time Machine" illustrated the progress of time using a mannequin in a store window. We watch as the same mannequin's style of dress changes as the years unfold. The time traveling lead character comments, “thus I was able to see the changing world in a series of glimpses.
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The Cloud vs. Data Warehouses for Health Records
An effort by Teradata to centralize patient health analytics comes almost a year after a SaaS-based portal for optimizing hospital workflows around customer experience, gets a head-start.
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Salesforce Expands Industry Verticals, Adds Health Cloud
For the past 16 years Salesforce has been selling solutions that center around customer relationship management (CRM). Regardless of what industry you were in, you probably purchased the same product and made it work for your business.
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TigerText Expands Its Secure Texting for the Enterprise
Today, TigerText expanded its enterprise-grade texting service, hoping to add to the 5,000 healthcare facilities that already use its secure cloud-based network. The five-year-old company also has its eye on expansion into the financial services and government sectors, which face comparable challenges in controlling the information shared by workers.
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AWS Message is Clear: Get Your Head Into Cloud for Agility
The attendance at last week's AWS Summit 2014 held in New York City may be an indication that the tide is finally turning. The event drew a record attendance and claimed to have more than 10,000 registrations.
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Temis Acquires i3 Analytics to Boost Text + Data Mining
Text analytics provider Temis has announced its acquisition of i3 Analytics, a medical data visualization specialist, for an undisclosed amount, in a move that buttresses Temis' position in the life sciences sector.
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Box Adds 10 New Healthcare Partners, Apps After Achieving HIPAA Compliance Status
Over the past few years there has been an increasing move towards providing products for specific verticals. The pace of specialization has been increasing. The latest vendor to provide such product is Box, which just this week has announced a number of new apps for the healthcare vertical.
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Appature Nexus Marketing Analytics Platform Offers Holistic View of Healthcare Marketing
Appature, a SaaS marketing startup, has patented its Nexus platform for aggregating large data sets marketers can easily use to build more effective campaigns. The Web-based marketing analytics platform boasts an easy to use interface and drag and drop parsing of data sets, Appature CEO Kabir Shahani said in
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Cloud Computing's Latest Growth Market: Healthcare
Forget Obamacare. There's something big happening in the healthcare industry, and it seems there is a silver lining to this cloud.
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Creating a Consumer Engagement Platform for Health Information
Consider for a moment that you are a health care provider. For every patient you see, you hear “I read on the Internet that ...
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