Articles
Tag: pegasystems
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OpenText & Google Cloud Platform Partner, Gartner's HR 'Must Haves,' More News
OpenText brought its information management suite to Google Cloud, Facebook faces yet another potential lawsuit in the EU and more digital workplace news.
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Pega Launches Infinity Digital Transformation Suite, Canto DAM Updates, More News
Catching up on the latest in customer experience software news from Pega, Canto, Accenture, Sprout Social and more.
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Pegasystems Builds AI Transparency Into Customer Decision Hub Pre-GDPR
Artificial intelligence (AI) discussions rarely veer into topics of regulatory or governance issues, instead focusing on the promised wonders and potential it holds. But with its latest release, Cambridge, Mass.-based Pegasystems opened up that conversation.
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Pegasystems Extends Cloud Partnerships with Azure, AWS
Among the many announcements coming out of PegaWorld 2017 in Las Vegas this week, the news that Pegasystems has partnered with Microsoft Azure and Amazon Web Services to bring the Pega CRM offering and platform to the cloud stands out. According to the a statement from Cambridge, Mass.-based Pegasystems,
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Pegasystems Adds More AI, Robotics Capabilities to Pega CRM
Cambridge, Mass.-based Pegasystems is infusing its customer relationship management (CRM) offerings with new artificial intelligence (AI) and robotic automation capabilities.
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A DX Test: Can Your Team Come Up With a Pokémon Go Campaign?
Once and for all — what are the steps a company must take to master digital experience (DX)? Despite all of the advice-giving, plotting and planning and hand-wringing over digital transformation, the truth is many companies are still struggling with it.
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What Data Hides In Your Paper Documents?
Data-as-a-Service (DaaS) provider Captricity is partnering with Pegasystems to capture data contained in handwritten or typed documents. The solution takes the paper problem one step further by addressing data trapped in those documents.
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Doc Mgt Roll-Up: Gmailify Your Inbox
Google has always been clear about its ambitions for Gmail. Simply put, it wants Gmail to be the email powerhouse — so much so, that last year it enabled users to access emails from other providers like Yahoo Mail or Outlook.com in the Gmail app on Android. Now, it
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Mobile and Social Are Overrated, Marketers Say
Mobile and social are not critical to your marketing department's ROI — least according to the marketers participating in a survey just released by the CMO Council. Only 5 percent of marketers rated a mobile-first campaign execution to optimize mobile engagement as critical to revenue and profitability.
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Pegasystems' Upgrade Could Mainstream 'Next Best Action'
And the war over who will own the real-time interaction management space has begun.
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3 Tech Giants Lead a Bloated CRM Market, Forrester Claims
The customer relationship management (CRM) market is bloated, Forrester reports — surprising no one. And this big, bulky market is led by three tech giants: Salesforce, SAP CRM and Oracle Siebel, with two more, Microsoft and Pegasystems, snapping at their heels. The one thing that stands out in Forrester's recently published Wave for CRM Suites for Large Organizations in the first quarter of 2015 is that nothing much is new: we've seen most of these trends in the space before. Market Consolidation There is one notable exception.
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7 Vendors Top the Forrester Wave for Customer Service Solutions
At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service Solutions for Enterprise Customers Q2 2014 (registration required) rated customer service vendors against 83 criteria and identified seven
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Make the Customer the Focus of Online Experiences
Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).
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Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead, Microsoft, SAP Challenge
Our first look at Gartner’s Magic Quadrant for CRM Customer Engagement Centers (CEM) showed a market littered with obsolete business applications. However, the three vendors in the Leader’s Quadrant -- Oracle RightNow Cloud Services, Pegasystems and Salesforce -- appear to be bucking that trend.
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