Articles
Tag: pegasystems
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Pega Launches Infinity Digital Transformation Suite, Canto DAM Updates, More News
Catching up on the latest in customer experience software news from Pega, Canto, Accenture, Sprout Social and more.
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Pegasystems Builds AI Transparency Into Customer Decision Hub Pre-GDPR
Artificial intelligence (AI) discussions rarely veer into topics of regulatory or governance issues, instead focusing on the promised wonders and potential it holds. But with its latest release,
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Pegasystems Extends Cloud Partnerships with Azure, AWS
Among the many announcements coming out of PegaWorld 2017 in Las Vegas this week, the news that Pegasystems has partnered with Microsoft Azure and Amazon Web Services to bring the Pega CRM offering an
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Pegasystems Adds More AI, Robotics Capabilities to Pega CRM
Cambridge, Mass.-based Pegasystems is infusing its customer relationship management (CRM) offerings with new artificial intelligence (AI) and robotic automation capabilities. The company — which
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A DX Test: Can Your Team Come Up With a Pokémon Go Campaign?
Once and for all — what are the steps a company must take to master digital experience (DX)? Despite all of the advice-giving, plotting and planning and hand-wringing over digital transformation
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What Data Hides In Your Paper Documents?
Data-as-a-Service (DaaS) provider Captricity is partnering with Pegasystems to capture data contained in handwritten or typed documents. The solution takes the paper problem one step further by a
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Doc Mgt Roll-Up: Gmailify Your Inbox
Google has always been clear about its ambitions for Gmail. Simply put, it wants Gmail to be the email powerhouse — so much so, that last year it enabled users to access emails from other provid
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Mobile and Social Are Overrated, Marketers Say
Mobile and social are not critical to your marketing department's ROI — least according to the marketers participating in a survey just released by the CMO Council. Only 5 percent of marke
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Pegasystems' Upgrade Could Mainstream 'Next Best Action'
And the war over who will own the real-time interaction management space has begun.
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3 Tech Giants Lead a Bloated CRM Market, Forrester Claims
The customer relationship management (CRM) market is bloated, Forrester reports — surprising no one. And this big, bulky market is led by three tech giants: Salesforce, SAP CRM and Oracle S
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7 Vendors Top the Forrester Wave for Customer Service Solutions
At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Se
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Make the Customer the Focus of Online Experiences
Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-openin
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Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead, Microsoft, SAP Challenge
Our first look at Gartner’s Magic Quadrant for CRM Customer Engagement Centers (CEM) showed a market littered with obsolete business applications. However, the three vendors in the Lea
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Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead Troubled Market
Even a brief look at Gartner’s Magic Quadrant for the CRM Customer Engagement Centers (CEC) shows that this is a technology space that is in trouble. Led by Oracle RightNow Cloud Services, Pegas
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