Articles
Pega has announced the release of the newest edition of its Pega Infinity platform targeting improved low-code options.
Continue reading...
Pegasystems has released two new products its says offer conversational AI capabilities during live interactions in real time, supporting agent experience.
Continue reading...
In this week's CX newsbyte, acquisitions from Pega, Mailchimp and Verve, an update from Salesforce. All that and more from the world of customer experience.
Continue reading...
HubSpot unveils new CMS, PlaceIQ acquires Freckle IoT data, measurement business, CallRail offers free service and more CX news.
Continue reading...
OpenText brought its information management suite to Google Cloud, Facebook faces yet another potential lawsuit in the EU and more digital workplace news.
Continue reading...
Catching up on the latest in customer experience software news from Pega, Canto, Accenture, Sprout Social and more.
Continue reading...
Artificial intelligence (AI) discussions rarely veer into topics of regulatory or governance issues, instead focusing on the promised wonders and potential it holds.
But with its latest release, Cambridge, Mass.-based Pegasystems opened up that conversation.
Continue reading...
Among the many announcements coming out of PegaWorld 2017 in Las Vegas this week, the news that Pegasystems has partnered with Microsoft Azure and Amazon Web Services to bring the Pega CRM offering and platform to the cloud stands out.
According to the a statement from Cambridge, Mass.-based Pegasystems,
Continue reading...
Cambridge, Mass.-based Pegasystems is infusing its customer relationship management (CRM) offerings with new artificial intelligence (AI) and robotic automation capabilities.
Continue reading...
Once and for all — what are the steps a company must take to master digital experience (DX)?
Despite all of the advice-giving, plotting and planning and hand-wringing over digital transformation, the truth is many companies are still struggling with it.
Continue reading...
Data-as-a-Service (DaaS) provider Captricity is partnering with Pegasystems to capture data contained in handwritten or typed documents. The solution takes the paper problem one step further by addressing data trapped in those documents.
Continue reading...
Google has always been clear about its ambitions for Gmail. Simply put, it wants Gmail to be the email powerhouse — so much so, that last year it enabled users to access emails from other providers like Yahoo Mail or Outlook.com in the Gmail app on Android.
Now, it
Continue reading...
Mobile and social are not critical to your marketing department's ROI — least according to the marketers participating in a survey just released by the CMO Council.
Only 5 percent of marketers rated a mobile-first campaign execution to optimize mobile engagement as critical to revenue and profitability.
Continue reading...
And the war over who will own the real-time interaction management space has begun.
Continue reading...
Displaying 1-14 of 27