Articles
Tag: predictions
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5 Growth-Focused Initiatives That Will Drive Customer Engagement in 2021 and Beyond
Fundamental shifts in consumer behavior caused by the pandemic have brought new urgency to transformation mandates and growth-focused initiatives.
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Crystal Ball Gazing: 5 Customer Experience Trends for 2021
No matter how clever we think we are in extrapolating future trends, reality has a habit of getting in the way.
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A Look Back at Early 2020 Marketing and Customer Experience Predictions
2020 was an easy target for predictions in marketing and customer experience but what hit the mark and what missed the boat? Here is a look back.
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The Digital Workforce Isn't Going to Disrupt Itself
2018 was about identifying the disconnect between potential and reality in the digital workplace. 2019 will be when the industry facilitates its own disruption.
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How Artificial Intelligence Fared in 2018 Will Define Its Path in 2019
AI continued to make progress in the digital workplace and here's why the trends that emerged are still developing and will continue to do so in 2019.
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What Collaboration Will Look Like in 2019
As collaboration gets easier and easier, it's helping companies get closer to their customers — and isn't that the whole point?
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Unlock Your Business Potential in 2019 With Your Digital Workplace
The digital workplace must help shape culture, engage employees in the mission and simplify the way employees do their work.
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How Digital Workplace Disruption Will Carry Over Into 2019
Technology continues to redefine expectations of how and where we work.
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The Digital Workplace Hub: The Next Wave in Collaboration
Despite the breadth of different collaborative technologies at our disposal, collaboration remains a challenge for many organizations.
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Robotic Process Automation's Growing Stake in the Workplace
RPA's hold in the workplace grew in 2018, with no signs of abating in the year ahead.
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Customer Experience Trends for 2019
You cannot do customer experience well unless you know your customers inside out. And you won't know your customers unless you regularly interact with them.
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Did Anyone Predict the Future of Marketing Accurately in 2012?
Will marketers seize the customer experience by 2020? Apparently, yes: 86 percent of 499 marketers surveyed by marketing automation provider Marketo predict they will own the end-to-end customer experience by 2020. We'll see.
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Miracles Can Happen (With a Lot of Hard Work)
Prediction articles often look at the rise of new technology and paint a rosy picture of how it will change the entire landscape. This isn't one of them. While businesses sometimes convince themselves that shopping can make things better, we don’t need new tools.
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Futurist Tracey Follows: Prepare to Become Post-Human
Tracey Follows, founder of London-based futures consultancy AnyDayNow, doesn’t use a crystal ball to advise her clients on matters of trendspotting and foresight ― she is their crystal ball.
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