Articles
Tag: predictions
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Customer Experience Trends for 2019
You cannot do customer experience well unless you know your customers inside out. And you won't know your customers unless you regularly interact with them.
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Did Anyone Predict the Future of Marketing Accurately in 2012?
Will marketers seize the customer experience by 2020? Apparently, yes: 86 percent of 499 marketers surveyed by marketing automation provider Marketo predict they will own the end-to-end cus
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Miracles Can Happen (With a Lot of Hard Work)
Prediction articles often look at the rise of new technology and paint a rosy picture of how it will change the entire landscape. This isn't one of them. While businesses sometimes convince themselves
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Futurist Tracey Follows: Prepare to Become Post-Human
Tracey Follows, founder of London-based futures consultancy AnyDayNow, doesn’t use a crystal ball to advise her clients on matters of trendspotting and foresight ― she is their crystal ball. As
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Prediction for 2015: The Fall of People, Process and Technology
I don't know how many more years I'll be able to keep it up -- every year I try to make predictions that are unique, bold and a little bit against the grain. Last year I predicted the rise of lefties,
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At the Edge of Impossible
Consider Doctor Who’s Clara, the Man of La Mancha’s dream and Star Trek’s deflector shields. What do they have in common? All are impossible … or are they? At the beginning of
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Mindjet Predictions Module Could Help You Execute Your Ideas
The first major advancement in the Mindjet brand after its 2013 merger with Spigit is out. The San Francisco-based enterprise innovation management software provider debuts this week a new module for
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IBM Predicts Brick-and-Mortar Will Trump Online, Smarter Everything
As the countdown continues toward 2014, everyone seems to have crystal balls — even traditionally cautious companies like IBM. For the past eight years, Big Blue has been closing the year with a
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SharePoint and Yammer May Eventually Make a Good Pair; Too Bad Google is Going For a Straight Flush
About this time last year many of my articles focused on the weak competitive position of Enterprise Content Management (ECM) vendors. The rapidly shifting marketplace was predicted to force some to e
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Mobile in 2015: People and Disruptive Changes
Following up on yesterday's look at mobile platforms, today I will look at two other elements that will shape the mobile experience in the next three years: people and progress.People The people are w
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Will the Internet Become Hyper-Personalized in 2012?
Many have made predictions about what’s to come in 2012 on just about every topic. One in particular, about the future of the Internet, caught our attention.The Year of the Personal Internet?In
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Gartner: Top Technology Predictions for 2010 and Beyond
Ready for some more predictions? Gartner (news, site) got them. Looking at 2010 and beyond, the analysts put together a mighty list of trends and events that will shake the world of information techno
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The Rise and Fall of Online Advertising in 2009
It will be the best of times and the worst of times. Amidst the 2009 predictions for e-new year, there is a consensus that it will bring both financial ruin and success. Chances are that both will com
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2009 Predictions for Web CMS, ECM, Mobile, MOSS and more
And so it has started. The end of the year is upon us and everyone is thinking about what's ahead. Independent analyst firm CMS Watch has offered up their 2009 predictions. If the results of how
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