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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Attendees gather in the registration area at Treasure Data’s CDP World conference, standing in line beneath a large “Registration” sign with multilingual “Welcome” banners and the colorful CDP World logo displayed on screens and the floor.
So Long, Treasure Data. Welcome, Treasure AI
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Editorial
Broken red lollipop shattered into multiple pieces on a teal surface, with fragments and dust scattered around the stick, symbolizing something once whole now disrupted or damaged.
Stop Blaming AI: Why Your Customer Service Experience Feels Broken
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Editorial
Worker placing a black trash bag into a green outdoor garbage bin.
10 Marketing and Corporate Buzzwords That Belong in the Trash
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Professional working at a standing desk, talking on a phone while reviewing performance dashboards and analytics charts on a desktop monitor and tablet.
Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
Stacked tiles featuring the Salesforce cloud logo on a blue background, illustrating the brand’s platform ecosystem and identity.
Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
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Your Marketing Strategy Is Just Boring
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Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
Close-up of a hand holding a smartphone displaying the Canva AI logo with the tagline “rapid content creation,” set against a blurred background of colorful digital screens.
At Canva Create, the Company Declares Its Design-Tool Era Is Over
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What Mickey Mouse and Taylor Swift Get Right About Customer Experience
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Articles Tagged "Update"

Feature
Article
Document Management
Another One Bites the Dust: RIP Microsoft Exchange Server 2003
Feature
Article
Customer Experience
Apple Releases iOS 7.0.4 Update to Squash Bugs
Feature
Article
Customer Experience
New iOS Update Adds iCloud Keychain, Improves Search, Fixes Bugs
Feature
Article
Customer Experience
Windows 8.1 Update Goes Live Today
Feature
Article
Customer Experience
iOS 7 Meets Real Users Ahead of the iPhone 5S Launch
Feature
Article
Customer Experience
iPhone and iPad Users' Upgrade Tips for the Arrival of iOS 7
Feature
Article
Mobile
Google Updates Gmail for iOS With Improved App Integration
Feature
Article
Customer Experience
Microsoft Takes Users On A Video Guide Through Windows 8.1
Feature
Article
Customer Experience
Google Now Arrives on iOS to Challenge Siri as your iPhone's Favorite Information Source
Feature
Article
Customer Experience
Google's iOS Gmail App Gets Swiping in New Update
Feature
Article
Customer Experience
Jailbreak-Busting Apple iOS 6.1.3 Update Out Now
Feature
Article
Customer Experience
Google+ Adds New Features, Updates iOS and Android Apps
Feature
Article
Customer Experience
Updates Inbound for Windows Phone 7 and 8 Devices
Feature
Article
Customer Experience
iPhone 5 Sells Five Million Over the Opening Weekend
Feature
Article
Mobile
Amazon's Kindle Fire to Get Performance Fix
Feature
Article
Mobile
iOS 5.1 Update Does More Than Fix the iPhone's Battery Issues
Feature
Article
Web CMS
Blogger.com Suffers Long Maintenance, Upgrade on the Way?
Feature
Article
Enterprise 2.0
iPhone, iPad iOS 4.3 Adds MiFi, AirPlay, Tethering and More
Feature
Article
Web CMS
Latest XOOPS Web CMS Release Bolsters Admin Usability
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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