The Wire (Page 80)

SAN FRANCISCO, Sept. 26, 2024 /PRNewswire/ -- Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry by replacing outdated ticket-based systems, enabling retailers and direct-to-consumer brands to offer seamless, personalized support that resolves support issues and drives customer loyalty and revenue.

Series D Positions UJET to Lead Generative AI for CX Across Enterprises SAN FRANCISCO -- September 24, 2024 --( BUSINESS WIRE)-- UJET, Inc., a leading provider of AI-powered cloud contact center solutions, today announced it has closed its latest round of funding led by Sapphire Ventures, with participation from new investors KeyCorp and IonPacific, and existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures. UJET’s latest funding round brings the total in Series D funding to $76M, and will accelerate UJET's development of generative AI technologies, enabling businesses to significantly enhance customer experiences (CX). "Generative AI has moved beyond an experiment or a chatbot replacement exercise to become the catalyst for leapfrog improvements in CX," said Anand Janefalkar, Founding CEO of UJET. "Human-sounding conversations alone are no longer sufficient, as people now regularly communicate via chat or voice conversations overlaid with rich media.

BIRMINGHAM, Ala., Sept. 25, 2024 /PRNewswire/ -- Salestech startup Linq announces the launch of Linq One, the first customer relationship management (CRM) system built specifically for sales professionals on the go. Linq One is an all-in-one platform for mobile sales professionals to meet leads, manage communication, and close deals.

Latest Commerce Creator Lighting Survey by URLgenius & impact.com Identifies Creator and Brand Insights Poised To Shape The Season NEW YORK--( BUSINESS WIRE)--Industry pioneer in intelligent app linking, URLgenius, and impact.com, the world’s leading partnership management platform, joined forces to unveil key insights from their latest Commerce Creator Lightning Survey 1. The findings spotlight new opportunities for Brand Marketers to align with Commerce Creators and thrive amidst the evolving consumer holiday shopping behavior and challenges of a nervous economy. "In this climate, Commerce Creators have a direct impact on audience buying decisions and brand loyalty, as shoppers become more selective with their spending," said Brian Klais, CEO & founder of URLgenius. "While 51% of creators have begun their holiday campaigns, brands still have time to refine partnerships and position themselves for success in 2025." Key insights from the Commerce Creator Lightning Survey include: Fierce Competition: 45% of creators say rising competition for audience attention is their top challenge this holiday season The pressure to produce fresh content (25%) and to maintain a work-life balance (23%) were also notable challenges.

Verint Open Platform Delivers AI-powered Insights to Business Leaders, Business Analysts and IT ORLANDO, Fla.--( BUSINESS WIRE)-- ENGAGE 2024 – Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced the expansion of its contact center suite of business analytics solutions for business leaders, business analysts and IT developers. The Verint Data Hub unifies behavioral data across all customer touchpoints across the enterprise and, as such, is a “gold mine” of business insights that can power the contact center and the entire enterprise.

Ibexa, the vendor of Ibexa DXP, an API-first, composable Digital Experience Platform (DXP), reported a strong set of result for the first half of 2024. Year-on-year, turnover was up 20 percent, with EBITDA at 25 percent reflecting the robust operational performance of the European company.

Verint Unveiled Groundbreaking AI Business Outcomes Driving CX Automation Category Leadership ORLANDO, Fla.--( BUSINESS WIRE)-- ENGAGE 2024 – Verint ® (NASDAQ: VRNT), The CX Automation Company™, today unveiled and demonstrated groundbreaking AI business outcomes delivered by its new Verint Agent Copilot Bots at Engage 2024, the industry’s premier CX Automation conference. Verint Agent Copilot Bots each automate a specific agent task.

New Approach to Knowledge Management Delivers Rapid, Tangible AI Business Outcomes ORLANDO, Fla.--( BUSINESS WIRE)-- ENGAGE 2024 -- Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots. With the Verint Knowledge Automation Bot, contact center agents no longer need to spend valuable time searching for the right answers to customer questions while the customer is on hold.

AI holds the key to keep brands fresh and engaging for Gen Z, reveals SAP Emarsys’ fourth annual Customer Loyalty Index Indianapolis, Sept. 24, 2024 – Almost half of United States Gen Zers (43%) and 41% of Millennials have abandoned a brand they were once loyal to because they grew ‘bored’ of them. That’s according to SAP Emarsys’ annual Customer Loyalty Index (CLI) announced today at SAP Customer Experience (CX) Live.

September 24, 2024 -- Duncan Lennox, VP & GM of Applied AI, Google Cloud -- Since 2018, when we launched Contact Center AI, Google Cloud has helped thousands of organizations deliver better experiences to millions of their customers and employees through AI-powered features. Now, as new generative AI capabilities are demonstrating increasingly larger value for customer service operations, we are combining the rich features of Contact Center AI with our latest generative AI technology to deliver a new application, Customer Engagement Suite with Google AI.