Latest Voice of the Customer Articles(Page 68)

ICYMI: Desktop-as-a-Service Is on the Rise, Marketing Lessons from Facebook's Outage

ICYMI: Are Marketers Ready for 2022? What's Behind Intuit's $12B Acquisition?

How the Customer Data Platform Industry Reconfigured During COVID

Online Experiences Drive the Customer Journey: Is Your CX Optimized?

Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News

Customer Experience, in the Palm of Your Customers' Hands

Data Infrastructure Company, mParticle Receives $150 Million in Series E Funding

Pandemic or Not, You Need Empathy-Driven Customer Experiences

4 Lessons From 20 Years Managing Customer Experience

How Predictive and Prescriptive Analytics Improve the Call Center Experience

Qualtrics Announces Upcoming Release of Experience ID

Gushup Acquires Dotgo to Extend Conversational Messsaging Capabilities

Moz Releases SEO Tool, Blueshift Updates Customer Data Platform & More CX News

So What Exactly is Journey Orchestration?

Sprinklr Announces Sprinklr Modern Care

NielsenIQ Set to Acquire Rakuten Intelligence Data Impact

How Much Customer Data Should You Collect? Sometimes Less Is More

Where to Look for New Customer Experience Talent and Leadership

Optimove Obtains $75M to Scale Customer Journeys and Personalization

Freshworks Debuts IPO, Optimizely Launches Data Core Service & More CX News

Unforgettable Customer Experiences Share a Common Trait: Authenticity

Oracle Announces New Automated Lead Generation and Qualification Solution

The Highest Paid Privacy Professional Roles in 2021

EX and CX Come Down to the Same Thing: Put the Person First

Providing Customer Experience While Maintaining Customer Expectations

Does Your Business Have a Customer Support Bill of Rights?

Accenture Announced Its Intent to Acquire Experity