What did you miss last week on CMSWire? Check out these highlights if you didn't get a chance to read everything.
We talked about what POAPs are and why your brand should know more about them, as well as what Clubhouse can do for your social media strategy and why culture is so important for customer experience.
Learning Opportunities
Webinar
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
Feb
22
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Learn how the components of a MACH architecture fit into a modern ecommerce platform
Webinar
Feb
23
Why Machine Learning is a Marketer’s New Superpower
Looking for the cheat codes to turn massive amounts of customer data into meaningful insights?
Webinar
Mar
2
The Cost of Privacy Teams: What Your Business Needs To Know
Embracing the new future of privacy means embracing privacy software
Conference
May
10
CMSWire CONNECT 2023
Don't miss the most impactful customer experience conference of they year — live in Austin, Texas May 10-12, 2023.
Webinar
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Quick, Give Me the Headlines:
- 6 Ways to Review and Improve Your Automated Marketing Emails Chad S. White | March 8. “Set it and forget it” has been a catastrophic tagline for automated emails. Because while it encouraged marketers to design triggered programs, it established unrealistic expectations for their efficacy.
- What Brands Need to Know About POAPs Scott Clark | March 9. POAP stands for Proof of Attendance Protocol. It is a type of Non-Fungible Token (NFT) "badge" that is given out to show that someone went to an event, both online and in the real world.
- The Secret to Creating a Customer-Focused Culture. Shep Hyken | March 11. To Shep Hyken, culture is the foundation of a customer-focused organization, and it’s how he starts many of his customer service workshops.
- What to Expect at Adobe Summit Digital Experience Conference 2022 Dom Nicastro | March 10. Adobe kicks off its Adobe Summit digital experience conference this week virtually.
Featured Events
- March 16 — Personalization of the Future
- March 22 — CX in 2022: The Age of Customer-First Digital Experiences
- March 23 — Expert Roundtable: Getting Serious About Well-Being at Work
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