Editorial
What did you miss last week on CMSWire? Check out these highlights if you didn't get a chance to read everything.
We talked about what POAPs are and why your brand should know more about them, as well as what Clubhouse can do for your social media strategy and why culture is so important for customer experience.
Learning Opportunities
Webinar
May
30
ChatGPT and the Future of Conversational AI
This discussion explores various aspects of AI implementation, ethical considerations, and challenges for your organization.
Webinar
May
31
The Evolution of Employee Listening - 2023 Trends & Best Practices
Learn proven effective methods and solutions to supporting an inspirational future of Employee Voice
Webinar
Jun
1
How organizations can design, build and run Generative AI into the Customer Experience
Discover how to drive enhanced CX through Generative AI
Webinar
Jun
6
The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve
The impact of emerging technologies like AI on social media
Webinar
Jun
7
The Building Blocks of Personalization
This webinar will explore how personalization can create powerful ecommerce shopping experience.
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
May
30
ChatGPT and the Future of Conversational AI
This discussion explores various aspects of AI implementation, ethical considerations, and challenges for your organization.
Webinar
May
31
The Evolution of Employee Listening - 2023 Trends & Best Practices
Learn proven effective methods and solutions to supporting an inspirational future of Employee Voice
Quick, Give Me the Headlines:
- 6 Ways to Review and Improve Your Automated Marketing Emails Chad S. White | March 8. “Set it and forget it” has been a catastrophic tagline for automated emails. Because while it encouraged marketers to design triggered programs, it established unrealistic expectations for their efficacy.
- What Brands Need to Know About POAPs Scott Clark | March 9. POAP stands for Proof of Attendance Protocol. It is a type of Non-Fungible Token (NFT) "badge" that is given out to show that someone went to an event, both online and in the real world.
- The Secret to Creating a Customer-Focused Culture. Shep Hyken | March 11. To Shep Hyken, culture is the foundation of a customer-focused organization, and it’s how he starts many of his customer service workshops.
- What to Expect at Adobe Summit Digital Experience Conference 2022 Dom Nicastro | March 10. Adobe kicks off its Adobe Summit digital experience conference this week virtually.
Featured Events
- March 16 — Personalization of the Future
- March 22 — CX in 2022: The Age of Customer-First Digital Experiences
- March 23 — Expert Roundtable: Getting Serious About Well-Being at Work
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