Articles
Tag: cx
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Salesforce Acquires Rebel, Facebook Hires Former UK Deputy PM, More News
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
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Customer Experience in 2018: Progress, But Still Room to Grow
Customer experience professionals share their opinions on how the industry is doing with customer experience. The response? Good, but still needs work.
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B2B Marketing Analytics Is Broken. Here’s How To Fix It
A recent Forrester study found that only 50 percent of B2B marketing and sales decisions are made based on data. We need to fix that.
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Gaining Customer Experience Insights: A New Twist on an Old(er) List
Customer experience trends change from day to day. But putting a new spin on some trends from 2015 show their relevance for today.
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Connecting Employee Experience to Customer Experience #DigWorkChat
Happy employees equal happy customers, right? Not so fast, according to respondents from our recent Tweet Jam.
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Pega Launches Infinity Digital Transformation Suite, Canto DAM Updates, More News
Catching up on the latest in customer experience software news from Pega, Canto, Accenture, Sprout Social and more.
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How the Right Tools Can Aid the Employee Experience
Employee experience can be improved by using technologies. Here are some of the tools that some collaboration professionals recommend.
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3 Ways to Sweeten the Employee Experience
An organization is only as good as its people.
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Why Improving Employee Engagement Should Be Your Priority
A truly engaged employee has a direct impact on productivity.
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Why a Great Company Story Begins With Technology
Customer experience starts with the first interaction a person has with a company.
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The Customer Journey Begins – and Sometimes Ends – With Your Employees
Providing customers with a great experience starts with your employees.
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Why You Need to Map the Employee Journey
Just as businesses map the customer journey, so too should they map employee journeys to understand pain points.
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Creating Good Employee Experiences Is Within Reach
While the link between customer experiences and employee seems obvious, too many businesses favor the former at the expense of the latter.
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How Good Employee Practices Feed Into Great Customer Experiences
Linking employee and customer experience matters.
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