Articles
Tag: cx
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What Do Customer Experience Teams Actually Look Like?
Most would agree that CX should be a primary focus but what do customer experience teams and leaders that support these initiatives look like?
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3 Customer Experience Strategies to Win Over Consumers Today and Tomorrow
Customer experience requires identifying what customers expect today, but also anticipating what they'll need in 10 years and evolving your roadmap accordingly.
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Know What's a Powerful Business Driver? Customer Success
Are you focused on the customer? On customer success? On customer retention? Does it drive what you do day in and day out?
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How to Measure Employee Experience — and Improve Customer Experience, Too
If the ultimate goal of improving employee experience is to improve CX, organizations also need to measure EX’s impact on CX.
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Where Buyer Enablement Fits in B2B Customer Experience
Customer success only addresses one piece of the B2B customer experience puzzle: users. What about buyers?
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Think Intent Data Is Just for Enterprise Businesses? Think Again
It’s now easier than ever before for start-ups to adopt and gain value from intent data.
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Aligning Your Organization Around Customer Success
To be an organization that truly bakes customer success into the core takes more than simple redirection.
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What it Takes to Design Your Business for Customer Success
Organizations talk big about customer success but too many are “front-end loaded,” focusing on obtaining a customer, while ignoring post-sale service.
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How to Bake Customer Success into Your Operations
Integrating the concept of customer success into daily operations will improve customer retention.
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Innovation and Alignment: A Customer Experience Leader’s Harmonic Convergence
Customer experience leaders rarely have authority over everything that touches a customer — and that hinders their ability to operate.
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SurveyMonkey Acquires GetFeedback, Stratifyd Earns $10M and Other CX News
SurveyMonkey Acquires GetFeedback, ProKarma Acquires Connective DX, Beynd nets $2M in seed funding and other CX News
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Bring Your Customer Data Together to Enable Customer Success
To let technology reach its full potential and deliver value to customers, companies need to first make the shift to a customer-centric mindset.
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What Medallia's IPO Means for the CX Tech Industry
Medallia issued an IPO. What does this mean for the CX technology industry?
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There’s No Business Without Customer Success Business
Customer success needs to be part of a company's DNA. Without properly serving customers, value proposition makes no sense.
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