Articles
Tag: cx
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Contentstack Acquires CMS Division, Openprise Raises $16 Million and More News
Contenstack acquires CMS division of Raw Engineering, Openprise raises $16 million, and more customer experience and digital marketing software news.
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4 Ways Chatbots Can Fail at Customer Experience
Chatbots are growing in use, but despite their advantages, there are times that chatbots don’t provide better CX. For now...
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How a CDP Can Optimize Customer Lifecycle Management
Using a CDP to supplement lifecycle journey orchestration, marketers will be able to leverage data to respond to their customers in real-time.
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Coveo and VHT Make Acquisitions, HubSpot Updates Its Suite & More CX News
Covering the news of the week in customer experience and digital marketing software news, leading with Coveo's acquisition of Quibit.
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ICYMI: Are Marketers Ready for 2022? What's Behind Intuit's $12B Acquisition?
Catching up on the highlights from some of our articles on CMSWire.com from last week in our ICYMI feature.
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4 Lessons for Marketers From Facebook's Outage
Facebook's outage last week posed significant challenges for marketers who rely on the channel. Here are some takeaways and lessons learned.
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Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News
Uniform launches a composable DXP, NICE introduces CX interactions, and more CX and digital marketing software news.
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Moz Releases SEO Tool, Blueshift Updates Customer Data Platform & More CX News
Moz releases new SEO tool, Blueshift updates customer data platform (CDP) and more CX news
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How Much Customer Data Should You Collect? Sometimes Less Is More
The types of customer data business can collect are plentiful. However hoovering up all the data you can isn’t the best strategy.
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Where to Look for New Customer Experience Talent and Leadership
Looking to replace a key CX employee or manager? That replacement may have to come from outside of the company.
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EX and CX Come Down to the Same Thing: Put the Person First
Employee and customer experiences are really chasing after the same goal of keeping people delighted and engaged.
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Is Your Digital Employee Experience Focused on the Wrong Thing?
Digital employee experience (DEX) has typically focused on the employee lifecycle. Yet I would argue DEX has a much more important opportunity.
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Intuit Acquires Mailchimp for $12 Billion, D4t4 Updates Celebrus CDP & More CX News
Intuit acquired Mailchimp for $12 billion in a big boost for email marketing software, leading our news roundup in CX for the week.
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Reinventing Work: How Your Hybrid Workplace Can Deliver on CX and EX
The transition to a hybrid work model is not a tactical, one-and-done exercise. It is a long-term transformational change in the way work is structured.
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