Articles
Tag: cx
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CX Decoded Podcast: Marketing and Customer Experience in the Metaverse
CX Decoded caught up with Dirk Lueth to discuss marketing and CX opportunities in the metaverse.
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Do Your Customers Trust You on AI, Data Collection and Customer Experience?
A Salesforce study finds customers value trust as a barometer for brands, especially in turbulent times.
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Consumer Wants: Privacy Transparency, Online Security, Better Customer Experience
Axway surveyed 5,074 people to assess consumer comfort with data privacy and security and digital experiences.
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4 Ways to Make Your CX 'Sticky'
It makes good business sense to keep your customers coming back. Find out how to do just that with these sticky CX strategies.
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CX Decoded Podcast: Marketing in a Web3 World
Travis Wright helps Dom and Rich spotlight the practical applications of blockchain and Web3 as well as what marketers need to understand.
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Instreamatic Wants to Empower Voice of the Customer — Literally
Instreamatic has released Speaky, a voice-activated communication technology to help brands connect to customers.
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How to Apply Text Classification as a Keyword Strategy for Advanced SEO
Choosing where keywords go within content will feel much like arranging furniture.
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Goodbye DXPs, Hello Composable Stacks
There’s a gap between what vendors think is a DXP and how enterprise digital managers look at this space.
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A 4-Step Recipe for Improving Your Contact Center Agent Experience
Delivering exceptional support continues to be the outlier as opposed to the norm.
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Why Snapchat's Product Is Booming
The company withstood Facebook’s best swing — now it’s growing fast again. Here’s why.
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Observe.AI Raises $125M for AI-Assisted Contact Center Product Development
Observe.AI nets $125 million to boost contact center software offerings.
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Zoom Announces Customer Experience Platform Innovations
Zoom IQ for Sales and Zoom events and webinar Innovations announced this week are aimed at modernizing customer engagement.
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Marketers Want Their CDPs, Email and Web Content Tools, Survey Finds
In a recent Ascend2 and Oracle survey, marketers were asked what trends and technologies would help advertisements thrive despite recent changes.
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CX Decoded Podcast: Building a Customer-Centric Approach in B2B
Debbie Qaqish catches up with CX Decoded to discuss B2B marketing best practices and trends.
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