Articles
Tag: cx
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CX Decoded Podcast: Building Customer Trust in Unprecedented Times
In the latest episode of CX Decoded, we caught up with Shep Hyken to talk about customer trust, loyalty and how the pandemic changed the game.
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CX Decoded Podcast: Creating a Mobile-First Mindset
Our latest CMSWire CX Decoded podcast features Francisca Hawkins of Philz Coffee to discuss creating a mobile-first mindset.
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CX Decoded Podcast: Overcoming Marketing Bad Habits
In our latest edition of CX Decoded, we catch up with Liz Miller and Nicole France of Constellation about marketing bad behaviors.
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6sense Reaches $2.1 Billion Evaluation, Khoros Named Adobe Partner & More News
This week in CX news, 6sense raises $125 million on a $2.1 billion evaluation, Holler Gets 36 million in funding, Mach Alliance welcomes NewStore and more news.
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3 Ways to Design a Successful CX Program — and Why Most Miss Them
A successful customer experience program involves seven intricately-linked steps. The first step is program design.
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With Consumer Habits Changing Again, Is it Time to Rebuild Your CX Roadmap?
With some light at the end of the COVID tunnel, consumers are beginning to change their habits once again. Is it time to rebuild the CX roadmap?
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CX Decoded Podcast: Former Starbucks CDO Shares Digital Transformation Journeys
In this latest CMSWire CX Decoded podcast, we caught up with Adam Brotman, former Starbucks chief digital officer, on digital transformation.
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Crownpeak Acquires e-Spirit, Demandbase Hails ABX and More CX News
Here is your Newsbyte roundup of all the big news of the week in customer experience and digital marketing software.
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Progress Releases Latest DXP, Kitewheel Debuts Journey as a Service & More News
Progress updated its software this week, leading our weekly customer experience and digital marketing news roundup.
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Best-of-Breed Digital Experience Platforms: Case Studies From Jahia, Liferay & Magnolia
Part 2 in our our series that looks into how practitioners are getting the most from their Digital Experience Platforms (DXPs).
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CX Decoded Podcast: Helping Marketers Sift Through Data Privacy Law Haze
Digital policy and privacy expert Kristina Podnar joined the CX Decoded crew to discuss privacy regulation and the impact its having on marketing.
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7 Takeaways from CMSWire's DX Summit 2021 Winter Edition
Last week, CMSWire kicked off the first of four virtual DX Summit conferences in 2021. Here we share the biggest takeaways from the recent Winter edition.
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Terminus Raises $90M, Jellyfish Acquires Five Companies & More CX News
This week, leading our customer experience and digital marketing news byte, Terminus raises $90M for its ABM platform, Blueshift Raises $30M and more.
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Employee Appreciation Day Is March 5: How Will You Celebrate?
While we should celebrate our employees every day, here are five simple, high-impact ways you can show your employees you care on March 5.
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