Articles
Tag: cx
-
Why Good UX for Internal Customers Matters
When we fail to build a better product for our co-workers, we’re telling them we don’t care.
Continue reading...
-
How to Find Your Way to the Customer Experience Promised Land
What’s stopping more companies from improving their customer experience?
Continue reading...
-
Do We Really Need to Get Rid of Data Silos?
One thing we should all agreed on: not all silos are bad.
Continue reading...
-
What You Need to Know About Digital Experience Platforms
On the heels of Gartner's Magic Quadrant for Digital Experience, we highlight some key findings and strategies in the digital experience software arena.
Continue reading...
-
Salesforce Acquires Rebel, Facebook Hires Former UK Deputy PM, More News
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Continue reading...
-
Customer Experience in 2018: Progress, But Still Room to Grow
Customer experience professionals share their opinions on how the industry is doing with customer experience. The response? Good, but still needs work.
Continue reading...
-
B2B Marketing Analytics Is Broken. Here’s How To Fix It
A recent Forrester study found that only 50 percent of B2B marketing and sales decisions are made based on data. We need to fix that.
Continue reading...
-
Gaining Customer Experience Insights: A New Twist on an Old(er) List
Customer experience trends change from day to day. But putting a new spin on some trends from 2015 show their relevance for today.
Continue reading...
-
Connecting Employee Experience to Customer Experience #DigWorkChat
Happy employees equal happy customers, right? Not so fast, according to respondents from our recent Tweet Jam.
Continue reading...
-
Pega Launches Infinity Digital Transformation Suite, Canto DAM Updates, More News
Catching up on the latest in customer experience software news from Pega, Canto, Accenture, Sprout Social and more.
Continue reading...
-
How the Right Tools Can Aid the Employee Experience
Employee experience can be improved by using technologies. Here are some of the tools that some collaboration professionals recommend.
Continue reading...
-
3 Ways to Sweeten the Employee Experience
An organization is only as good as its people.
Continue reading...
-
Why Improving Employee Engagement Should Be Your Priority
A truly engaged employee has a direct impact on productivity.
Continue reading...
-
Why a Great Company Story Begins With Technology
Customer experience starts with the first interaction a person has with a company.
Continue reading...