AI in Call Centers(Page 261)

Kentico Integrates Questionmine Video for Its Enterprise Marketing Solution

Medium Updates Publishing Platform: Allows Collaborators to Post Notes

Google's TrueView Video Ads' Success Shows Promise of AdWords Enhanced Campaigns #adtechsf

DG Mediamind: 6 in 10 Digital Ads are Viewable

Ptools Updates System6 Web CMS: Improves Analytics and Personalization Features

AOL Launches Ad Marketplace; Does Google Have Some New Competition?

SugarCRM Updates iOS Mobile App, Previews Android Version

Report: Newspapers Keep Breathing, Learn New Tricks to Stay Alive

Focus On Engagement, Not Followers to Build Your Twitter Community

Social Business is Still Early Days; Major Disruption Headed Our Way #mus13

Adobe Report: Patterns in Booming Online Video Reveal Ad Opportunities

SHIFT Releases Open Marketing Cloud - Digital Marketing Apps Platform

Aspect Survey: Customers Have Control, But Are Unhappy with Customer Service

The Good, Bad & Ugly: The Impact of Customer Service [Infographic]

Forrester Wave for WCM: Integration is Key for Great Digital Experiences

Is it True: What Happens When Google Says No?

Salesforce Releases Mobile App Development Platform Services

BrainShark Gives Sales Reps Single Point of Content Access with New Sales Enablement Portal

Understanding Your Community's Value

Introducing the Community Director

Details on Samsung's Supersize Galaxy Mega Smartphones Leak

Google Drive Adds New Features in iOS Update, Has Starting Problems

Who Stands To Be Hurt By the 'Facebook Phone'

Forrester's Wave: WCM for Digital Customer Experiences, Adobe, SDL, Sitecore Top the List

Content Marketing Report: Marketers Push Forward on Engagement

Predictions versus Perspective: The Moneyball - Steve Jobs Analytics Scale

Facebook App of the Week: Page Design with Decor