AI in Call Centers(Page 276)

Webtrends Streams Updates with Content Targeting, Responsys Marketing Integration

iOS 6.1 Released for iPhone and iPad, Adds Minor Features and Updates

Unified Aquires PageLever, Plans to Offer a More Complete Marketing Platform

Twitter's Vine Video App Proves a Useful News, Ad + Creative Outlet

Thank You for the Mention, Like + Comment! Community Manager Appreciation Day

Whither Yahoo? CEO Mayer Says Search Personalization, Partnerships

This Week: Ditch the Marketing Funnel + Beyond 'Social' Business

Mobile App of the Week: Search Engine Optimization with WebRank SEO

Umbraco Web CMS 6 RC: New Public API, Faster Data Layer & Compatible with V4

Microsoft Confirms February 9 as Release Day for Surface Windows 8 Pro

Facebook Not Being So Friendly, Blocks Yandex, Voxer and Vine

Ian Truscott: 2013 Belongs to the Content Professional

Expected Behavior Releases Pirate Metrics to Track Your SaaS Service Usage

Facebook Introduces New Conversion Measurement Tools for All Advertisers

Aspect's CMO: Customers Decide Which Channel to Use for Customer Service

Forrester - Ditch the Funnel, Go for the Customer Life Cycle

Twitter Adds Short Video Clips With Vine iOS App

Interview: Lithium CEO Rob Tarkoff Has Some Advice for Social Media Consultants

Microsoft Releases Windows Azure Media Services - Development Platform for Video

Fostering Customer Relationships with Social Media, One Tweet at a Time

Tweet Jam Recap: The Customer Life Cycle #CXMChat

NextPrinciples Offers Insights with New Social CRM Solution

TERMINALFOUR Site Manager v7.3: Enhanced Cloud, Migration Capabilities

Building Customer Loyalty with the Four Customer Experience Core Competencies

With Two Firefox OS Phones Unveiled, Is There Room for a New Mobile Platform?

Futureful iPad App Launches, Promises Content Discovery in Style

Yahoo Buys Snip.it Social News Sharing Tool