AI in Call Centers(Page 295)

The Dos and Don'ts of Marketing Automation #rdm12

Alpine Data Labs Offers Browser-based Predictive Analytics for Hadoop

Great Customer Experience Starts with Change Management

Snapplify Offers One-Stop Digital Publishing for Mobile Content Providers

Making the Most of Your Marketing Funnel #rdm12

Jahia xCM 6.6.1: Optimized Mobile Rendering, Multichannel Editing

Customer Experience: Following the Crowd #rdm12

Improve Your Search Ranking with New Google Disallow Links Tool, Use Carefully

Keeping Your Marketing Customer-Centric #rdm12

Sitefinity 5.2 Takes on Personalization & Multi-site Management

pTools Goes All in on Saas Model, Goes Live at Web Summit 2012 #websummit

Getting Fuzzy: The Line Between Social, Big Data and Predictive Analytics

HootSuite Unveils New Social Activity Monitoring Command Center

Netbiscuits Wins Further Funding for Mobile HTML5 Play

Facebook App of the Week: Building Your Audience with SlideShare

ePrize Passbook Integration Helps Marketers Reward Customers On the Go

LinkedIn Updates Tools for Homepage, Profile Editing

Demandbase Launches Company Targeted Advertising, B2B Marketing Platform

Citrix Introduces GoToAssist, Cloud-Based Service Desk

Source Metrics Offers Social Marketing Optimization and Analytics Platform

Confirmit Horizons v17.5 Extends Cross-Channel Market Research Capabilities

4 Website Areas to Optimize for Smooth Sailing Experiences

How Bill Nye the Science Guy Would Monitor Social Media

Microsoft Selling Surface Tablets From $499 Without Keyboard

Google Extends Search To Add Google Drive, Calendar, To Gmail Search

Report: Amazon Bargaining for Texas Instrument's Mobile Chip Branch

Eloqua Launches Customized Marketing Automation Solution For Asset Management Market