AI in Call Centers(Page 297)

Quark Unveils HTML5 Based Digital Publishing with Latest App Studio

Five Strategies to Increase Product Visibility in an Oversaturated Market

Forrester Wave e-Commerce: Vendors Forced To Adapt To Social, Mobile, Agile e-Commerce

Samsung Shrink-Washes the Galaxy S3 To Produce A Mini Smartphone

iPad Mini Images and News Leak Ahead of Official Event Invites

Lithium Debuts Lithium Social Web, Social CRM Product Created with Social Dynamx Buy

Adobe CQ Cloud Manager Adds Support for Rackspace

Thismoment Updates Distributed Engagement Channel to Streamline Brand Campaigns

A Year in the Life of a Social Media Strategist - Revisited

Anametrix Attracts More Funding, Launches Campaign Analytics Tool

SAP Invades Oracle Open World #oow

Webinar Recap: Smarter Web Engagement with Advanced Targeting

WebbyTalks Tour Discusses Internet Privacy #WebbyTalks

KANA's Lagan Express Customer Service Platform Aimed at Public Sector Organizations

Oracle Iron vs. SAP HANA: Will the Battle for Big Data & Analytics Play Out Like Reality TV? #oow

Forrester: Businesses Still Face Challenges in Adopting Mobile Technology

Oracle OpenWorld's Customer Experience Summit Day Two: Understand the Customer #oow

LinkedIn Rolls Out New Company Pages, Offers Promoted Content Feature

Determining Social Media ROI [Infographic]

Microsoft Boosts Mobile Security with PhoneFactor Acquisition

Tellagence Takes A Better Approach to Social Data #DEMO2012

WoodWing Software Adds DAM Capabilities to Portfolio with Elvis DAM Purchase

Oracle Kicks off Customer Experience Summit with Launch of Social Relationship Management Suite #oow

Smarsh Launches Compliance Archiving for Salesforce Chatter

Gartner Magic Quadrant: Enterprise Social CRM Vendors to Target Niche Players in Acquisition Frenzy

Small Businesses Prefer Local Vendors

Oracle CXM Strategy Progresses with [x+1] Origin Digital Marketing Hub Integration #oow