AI in Call Centers(Page 300)

Google+ Hits 400M Members - What Does It Mean?

Magus Web Quality Management Vendor Rebrands As ActiveStandards

Reaching the Empowered Customer with Data-Driven Marketing

Oracle Debuts Free Version of its ADF Application Building Tools #oow

PaperThin Summer 2012 Release Goes Social, Adds More Google Analytics

Apple And Twitter Engage in an Updated Version of the Cold War

The ROI of Digital Channel Shift

Samsung Updating Galaxy Devices to Android 4.1 Jelly Bean

Don't Learn Social Media on the Fly

Oracle OpenWorld 2012 Preview: Customer Experience Summit #oow

Web Experience: Lean Usability as a Design Model

Oracle Intros New Financial Analysis Apps for Better Customer Insights

Building a Social Media Team: The Community Manager

Three Big Data Rules to Live By

iPhone 5 Sells Five Million Over the Opening Weekend

This Week: The Death of Web Analytics + iPhone 5 Goes Enterprise

Weekend Reading: Your Customers Know What They Want, Do You?

Osmek Shifts From Framework Web CMS to Content API Solution

The Dreamforce Takeaway? Salesforce Gears-up to Takeover the Enterprise

Salesforce Debuts Social Key for Data.com + Dreamforce 2012 Day 3 Recap #df12

EPiServer Commerce Adds Behavorial Merchandising from Apptus

Social Customers Want Fast Response Rates, Even For Small Businesses #df12

Promote Your Brand on Instagram via VenueSeen

Google, Harris Team Up to Offer Benchmarked Business Surveys

Moxie Announces Crowdsourced Enterprise Knowledge Solution

Gnip Lets You Dig into Twitter History

Tweet Jam Recap: Data Has No Value, Action On Data Has Value #CXMChat