AI in Call Centers(Page 313)

Yahoo! Hires Google VP Marissa Mayer as New CEO

Tealium Raises US$10.5m in Funding for Enterprise Tag Management

Will Open Warfare in the Realm of Media Hatch an Alliance in the Game of Thrones?

The Future of Drupal - Sustaining Effective Growth

The Un-Business Case for a Web CMS

NBC Buys Microsoft's Share of MSNBC.com

Customer Experience: Why Do Organizations Lie to Their Customers?

7 Ways to Reverse Engineer Great Content

This Week: Content Marketing Teaches Customer Focus + Office 15 Coming + Oracle Commerce Out

Google Continues Its Search Reign While Yahoo Suffers

Time to Dig a Grave for Digg?

Is Your Content Shareable? Find Out with Social Crawlytics

Telerik's Kendo UI Adds Support for Tablets, New Controls & Widgets for iPad

Elcom Launches v8 of Web CMS, Focuses on Social Intranet Features

A Week in Google: The Nexus Tablet Onslaught, Chrome OS Updates and More

IBM Updates Customer Experience Suite + New Intranet Experience Suite

Kana Software Goes All In on Customer Service with Ciboodle Acquisition

You Can Never Create a Predictable, Unified Customer Experience

Ektron Releases Digital Experience Hub, Cloud Manager & Revamped Web CMS

Microsoft Delays Dynamics CRM Mobile Until Fourth Quarter

Social Media ROI: It Doesn't Really Matter (Really!)

Nielsen: Online Ads Show Biggest Increase Globally in Ad Spending

Oracle Adds Social Marketing With Involver Purchase, Plays Catch-up With Salesforce

ePublishing Adds Social Publishing: Acquires Ellington CMS & Marketplace

Forrester Wave: Oracle Siebel, Salesforce, SAP Leaders in CRM Suite Customer Service Solutions

Google Expected to Pony Up $22.5 Million Fine for Safari User Tracking Violations

Does Facebook Need to Improve How it Measures Engagement?