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5 Ways to Deliver Support That Stays in Context

This week it's been all about strategy. Whether we are talking about content strategy, tips for deploying social technologies or how to support the marketing team, there's always something to be doing better.
In other news, Pew research has shown that people are taking privacy more seriously, restricting access to personal information. We spend loads of time online, constantly sharing information about ourselves, on purpose and unknowingly, forever feeding the big data pot.
Has the big brother, big data backlash begun?