The new Global, 24x7 Service Level Agreement (SLA) is designed to provide assistance via a ‘round the clock support desk for any aspect of the MySource Matrix system. Support is provided on a per-system basis, regardless of location or language. Meaning? As Squiz puts it, “Backoffice users from Victoria to Venezuela can simply pick up the phone at any time of day to get a system fault resolved.”
Standard Squiz SLA offerings also include a 99.9% system uptime guarantee and a complete system warranty.
“We’re introducing our Global 24x7 SLA in order to make Supported Open Source CMS an easier choice for large multi-national organisations and to help them reduce the complexity of managing a distributed web CMS environment,” Said Squiz CEO and founder John-Paul Syriatowicz.We know that this new support offering makes a standard, commercially licensed CMS SLA look arcane and hopelessly expensive by comparison.”
Need more convincing on the "arcane" and "hopelessly expensive" bit? Check out the inner workings of our Australian friends here.