The Best Customer Experience Conferences for Second Half of 2025

The Gist

• CX events in 2025. Discover conferences focusing on cutting-edge customer experience strategies, technologies and leadership insights.
• Why attend CX conferences? Gain actionable insights, network with industry leaders and explore the latest innovations shaping customer success.
• Explore opportunities. Find events tailored to your CX goals, whether you're focused on leadership, technology or customer-centric strategies.

What’s going on in the world of customer experience? No better way to answer that question than by getting on the ground and attending some CX industry tradeshows.

There are plenty of customer experience events and conferences left to attend in the second half of 2025. Pack the remaining months with a schedule full of learning, trying out new tech, networking, gaining insights from industry leaders and figuring out exactly how CX continues to evolve.

Let’s take a look at some of the most impactful customer experience conferences to attend in the second half of 2025. Did we miss a cool one? Let us know — email [email protected].

Table of Contents

• HubSpot INBOUND 2025
• Verint’s Engage Orlando 2025
• Genesys Xperience 2025
• Optimizely’s Opticon 2025
• SupportLogic: Enterprise AI for CX Summit 2025
• Contentsquare’s CX Circle NYC 2025
• Salesforce’s Dreamforce 2025
• Treasure Data’s CDP World 2025
• Sitecore’s Symposium Orlando 2025
• CX Conferences in the Books for 2025: Check Out What's Next
• Future of CX 2025
• Customer Success Festival 2025
• Quantum LEAP 2025
• Customer Success Summit 2025
• Chief Customer Officer Summit 2025
• Adobe Summit 2025
• Qualtrics X4 Experience Management Summit 2025
• Medallia Experience 2025
• CX Summit 2025
• Customer Experience Strategies Summit 2025
• Customer Contact Week (CCW) 2025
• NICE Interactions 2025
• Forrester CX Summit North America 2025
• Core Questions Around CX Conferences

HubSpot INBOUND 2025

• Dates: September 3–5
• Location: Moscone Center, San Francisco
• Price: General Admission: Tier 1: $799 USD Tier 2: $1,199 Tier 3: $1,499 VIP Admission: Tier 1: $1,299 Tier 2: $1,699 Tier 3: $1,999

INBOUND 2025, hosted by HubSpot, is an annual conference that brings together professionals from marketing, sales, customer success and revenue operations. The event focuses on fostering business growth through innovative strategies, networking opportunities and thought leadership. Attendees can expect a diverse lineup of speakers, interactive sessions and workshops designed to inspire and equip them with the tools needed to drive success in their respective fields.

This conference is geared towards business leaders, marketers, sales professionals and customer success teams seeking to enhance their skills and expand their professional networks.

On July 15, HubSpot announced that Saturday Night Live talent & “Weekend Update” co-anchor, Colin Jost will host a comedy hour at INBOUND. 

Agenda Highlights: Future of Marketing, Customer Engagement

• Keynote Sessions: Insights from industry leaders on the future of marketing, sales and customer experience.
• Breakout Sessions: Focused discussions on topics such as content strategy, lead generation  and customer retention.
• Workshops: Hands-on training sessions to develop practical skills in areas like SEO, social media marketing and data analytics.
• Networking Opportunities: Events designed to connect attendees with peers, industry experts and potential business partners.
• Product Demonstrations: Showcases of the latest tools and technologies to enhance business operations and customer engagement.

Verint’s Engage Orlando 2025

• Dates: Sept. 8–11
• Location: Hilton Orlando, Orlando, FL
• Price: Registration open now—early-bird savings available; regular pricing applies on-site

Verint Engage Orlando 2025 is Verint’s annual flagship CX automation conference. Taking place at Hilton Orlando, the event brings together CX, contact center, back-office, digital marketing, IT and operations leaders to explore how AI-powered customer engagement drives real business outcomes.

Over four days, attendees will gain hands-on training, case study insights, expert-led sessions and one-on-one discussions focused on migrating AI experiments into high-impact implementations. The event also features networking, partner exhibits and awards recognizing CX excellence.

Agenda Highlights: AI Automation, ROI, Awards & Executive Summit

• Keynote & Vision: Presentations on CX automation strategies that deliver measurable ROI and AI business outcomes from Verint leaders and top global brands.
• Olympic Keynote: Katie Ledecky, U.S. Olympic champion, shares “Make the Impossible Possible,” drawing parallels between elite performance and strategic transformation.
• 60+ Sessions: Covering customer engagement automation, back-office efficiency, compliance, digital marketing and AI-driven contact center modernization.
• Executive Summit: Invitation-only track tailored to senior decision-makers leading AI and CX strategy.
• Hands‑On & Case‑Study Labs: Deep dives into successful deployments and best practices, plus product roadmap access and 1:1 expert consultations.
• Engage Global Customer Awards: Honoring brands that achieved extraordinary outcomes using Verint CX automation solutions.
• Networking & Expo: Partner pavilion, peer networking, receptions and community-building activities throughout the conference.

Genesys Xperience 2025

• Dates: Sept. 8–10
• Location: Nashville, TN, and online
• Price: Early bird: $1,495; Standard: $1,895; discounts for groups and government attendees

Genesys Xperience 2025 is the company’s premier event for customer experience and contact center leaders. Hosted in Nashville and accessible virtually, the conference explores the future of AI-driven experience orchestration, omnichannel service and workforce engagement. Attendees engaged with over 100 expert-led sessions, practical workshops, and networking opportunities tailored to CX and IT professionals across industries.

With a focus on “agentic AI,” Genesys introduced its roadmap for more autonomous and human-centered customer interactions. The conference included exclusive executive sessions, training labs, AppFoundry partner showcases and a closing celebration in true Nashville style.

Agenda Highlights: AI Roadmap, CX Strategies, Tech Labs

• Keynote Presentations: Visionary talks from Genesys executives highlighting agentic AI and future-ready CX architecture.
• Executive Perspectives: An invite-only strategy forum at the Grand Ole Opry featuring deep dives into human-centered design and behavioral science.
• Breakout Sessions: Over 100 technical and strategic sessions on journey orchestration, AI tools, QA and employee experience optimization.
• Hands-On Workshops: Pre-conference training, AI labs and Genius Bar consultations for personalized platform guidance.
• Networking Opportunities: Welcome receptions, customer awards and peer collaboration events with product experts and partners.
• Customer Innovation Awards: Recognition of standout brands and implementations in customer and employee experience transformation.

Optimizely’s Opticon 2025

• Dates:
  • New York: Sept. 10
  • London: Sept. 30
  • Online only: Oct. 21
• Location: Javits Center, New York, NY; Barbican Centre, London; plus fully virtual access
• Price: $999 per ticket NYC; £400 for London

Opticon 2025 is Optimizely’s annual flagship event, uniting digital leaders in marketing, content, and commerce. With stops in New York and London and a virtual-only experience in October, Opticon offers strategic insights, hands-on learning, and product innovation centered around Optimizely One.

The conference spotlights AI-powered marketing orchestration, experimentation at scale, and headless CMS capabilities. Attendees will gain early access to new features like Opal (an AI assistant powered by Gemini), integrated analytics, and industry-specific applications—all designed to accelerate digital outcomes.

Agenda Highlights: AI Assistants, Testing at Scale, Personalized Content

• Keynote Presentations: Visionary talks introducing the "Onederverse"—Optimizely’s vision for an AI-first, unified digital experience platform.
• AI & Analytics Innovation: Demonstrations of Opal AI, NetSpring-powered analytics, embedded experimentation tools and compliant cloud offerings for regulated industries.
• Breakout Sessions & Labs: Over 100 sessions across global stops, with deep dives into personalization, SaaS CMS, headless architecture, marketing operations and more.
• Pre‑Event Forums: Partner and customer advisory meetings scheduled the day before each in-person event.
• Networking & Expo: Hands-on demos, partner booths, peer learning sessions and catered receptions throughout the venue.
• On‑Demand & Virtual Access: Select sessions and all keynotes will be available online, with a virtual-only event hosted Oct. 21.

SupportLogic: Enterprise AI for CX Summit 2025

• Dates: September 16–17
• Location: Hayes Mansion, San Jose
• Price: Registration fees, full conference $349, Day 1 only: $279, Day 2 only: $139

The Enterprise AI for CX Summit 2025 convenes CX, support, IT and revenue executives to explore real-world applications of AI in customer experience. The two-day agenda combines strategic keynotes, technical deep dives, customer journey case studies and the Support Experience AI Awards, with emphasis on unified customer intelligence, AI-centric operations and compliance-ready transformation strategies.

Agenda Highlights

• Keynote Presentations: AI infrastructure and enterprise support architecture
• Technical Deep Dives: AI-powered routing, Precision RAG, and modern quality assurance
• Customer Journey Case Studies: demonstrating signal-driven CX enhancements
• Hands-on AI Agent-Driven: Support Certification training
• Support Experience AI Awards Ceremony: recognizing AI innovation in CX

Contentsquare’s CX Circle NYC 2025

• Dates: Sept. 30, 10:00 AM–7:30 PM ET
• Location: The Glasshouse, New York, NY, and online
• Price: Free for both in-person and virtual attendees

CX Circle NYC 2025 is Contentsquare’s premier one-day experience summit for digital professionals across UX, product, marketing, and analytics. Held at The Glasshouse in NYC and streamed virtually, the event explores how AI and analytics are reshaping customer journeys, personalization and digital decision-making.

The conference includes keynote presentations, practical sessions, live demos of Contentsquare’s AI assistant “Sense,” and the annual CX Circle Awards ceremony. The day concludes with a rooftop reception for networking and celebration.

Agenda Highlights: AI Innovation, Personalization, and Awards

• Keynote Presentations: Opening keynote from Contentsquare CEO Jonathan Cherki on AI-powered autonomy in CX, featuring a live demo of the new “Sense” AI assistant.
• Personalization Strategies: Sessions with Dynamic Yield on delivering real-time, cross-channel personalization at scale.
• CX Circle Awards: Recognition of industry leaders in categories including Innovation, Digital Transformation, Website Redesign, Accessibility and Omnichannel Experience.
• Networking Opportunities: Breakfast meetups, a networking lunch, partner exhibits and a rooftop evening reception with peers and experts.
• Workshops & Demos: Practical insights into turning customer behavior data into meaningful action using Contentsquare’s platform.

Salesforce’s Dreamforce 2025

• Dates: October 14–16
• Location: San Francisco and online via Salesforce+
• Price: Specific pricing details have not yet been announced.

Dreamforce 2025 is Salesforce's flagship conference, bringing together a global community of professionals across various industries to explore the latest innovations in customer relationship management (CRM) and beyond. The event offers a blend of in-person and virtual experiences, featuring keynote presentations, interactive sessions, hands-on workshops, and networking opportunities.

Attendees will gain insights into emerging technologies, best practices, and strategies to drive business success. This conference is geared towards business leaders, IT professionals, developers, marketers and sales teams seeking to enhance their knowledge and application of Salesforce solutions.

Agenda Highlights: Salesforce Product Reveals, CRM Strategies

• Keynote Presentations: Insights from Salesforce executives and industry leaders on the future of technology and business.
• Product Announcements: Unveiling of new Salesforce features and enhancements.
• Breakout Sessions: Focused discussions on various topics, including AI integration, customer success strategies and digital transformation.
• Hands-On Workshops: Practical training sessions to develop skills in using Salesforce tools and platforms.
• Networking Opportunities: Events designed to connect attendees with peers, experts, and potential business partners. Inspirational
• Speakers: Talks from thought leaders and innovators sharing their experiences and insights.

Treasure Data’s CDP World 2025

• Dates: Oct. 28–29
• Location: Red Rock Casino Resort & Spa, Las Vegas, NV
• Price: Free registration (courtesy of Treasure Data)

CDP World 2025 is the premier global summit for customer data platform (CDP) professionals, hosted by Treasure Data. Over two days in Las Vegas, CDP practitioners, data leaders, marketers and technologists attend for free to explore innovation in identity, analytics, orchestration and AI-driven customer engagement.

The event includes expert-led sessions, a hands-on AI boot camp featuring co-pilot and large language model use cases, user training, real-world implementations and ample networking opportunities.  

Agenda Highlights: AI Boot Camp, Expert Sessions & Networking

• AI Boot Camp: Immersive training on co-pilot LLM integration and AI-driven CDP use cases.
• Expert Sessions & Use Cases: Insights and success stories from major brands like Take‑Two Interactive, Nestlé Brazil, The Michaels Companies, Universal Music Group and others.
• Hands-On Training: Interactive user workshops designed to demystify customer data platform implementation and optimization.
• Networking Opportunities: Connect with 400+ CDP professionals, engage in peer discussions, brand showcases and data-driven Q&A zones.

Sitecore’s Symposium Orlando 2025

• Dates: Nov. 3–5
• Location: Walt Disney World Dolphin Resort, Orlando, FL
• Price:
  
  • Early Bird (July 1–Sept. 5): US $1,699
  • Advanced (Sept. 6–Oct. 31): US $1,999
  • Regular/On‑Site (Nov. 1–5): US $2,099
  • Discounts: US $200 off for edu/gov/non‑profit; group rates available

Sitecore Symposium Orlando 2025 is Sitecore’s flagship biennial global event, bringing together marketers, developers, IT professionals, customers, partners and digital strategists. Hosted at the Dolphin Resort in Orlando, the summit explores AI‑driven content, data, and digital experience innovation under the theme “Next is Now."

Over three days, attendees can engage in mainstage keynotes, celebrity speakers, breakout sessions, customer showcases, Expo hall interaction, Guru Garden consultations, The Core demos, hands‑on trainings and certifications, plus networking events including a welcome reception and Symposium party. 

Agenda Highlights: AI, Content, Certification & Community

• Keynotes & Roadmap: Sitecore executives present vision and product plans, including generative AI and composable architecture.
• Celebrity Speakers: Guests like Katie Ledecky, Erik Qualman, and Brendan Hunt headlined in 2024. Similar high-profile appearances expected in 2025.
• Breakout Sessions: Four themed tracks—AI & Innovation; Digital Strategy & Leadership; Standout Experiences with Content, Data & AI; and Technical Excellence—offer deep dives and hands‑on workshops.
• Pre‑Conference Training & Certifications: Optional seminars and exams available on Nov 3 for further skill-building.
• Customer & Innovation Awards: The Digital Impact Awards honor standout implementations and ecosystem excellence.
• Networking & Expo: Attendees can visit the Solutions Pavilion, attend Guru Garden sessions, enjoy receptions, and end with a closing Symposium party.

Second-Half 2025 CX Conferences at a Glance

Here’s a quick-reference table of customer experience conferences happening in the second half of 2025, including dates, locations and key focus areas.

CX Conferences in the Books for 2025: Check Out What's Next

Ok, so you missed these CX conferences this year during the first half. Or maybe you went to one or a few. Either way, here are the conferences that went down in the first of 2025. Dig in to see what's next for these companies and their tradeshows, even if 2025 is over and out for them.

Future of CX 2025

• Dates: February 11–13
• Location: Fort Lauderdale, Fla.
• Price: From $149 - $2,999

The Future of CX Fort Lauderdale 2025 is tailored for customer experience professionals, including CMOs, customer service leaders and digital experience innovators. It will explore emerging trends, cutting-edge technologies and strategies to enhance customer interactions.

Agenda Highlights: Conversational AI, Generative AI, Agent Assist

• Agent assist

• Conversational AI

• Generative AI

• Analytics and automation

• CPaaS (Communications Platform as a Service)

• Knowledge management

• Workforce optimization

Customer Success Festival 2025

• Dates: February 12–13

• Location: Austin

• Price: Starting at $1,295

The Customer Success Festival Austin 2025 is a two-day event designed for customer success professionals, including managers, directors, chief customer officers and consultants. The festival will focus on cutting-edge strategies, insights and challenges in the customer success field, aiming to enhance skills in customer retention, onboarding and renewal processes.

Learning Opportunities

Webinar

Sep

25

CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms

Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.

Register

Webinar

Sep

25

Call Spoofing Trends Financial Institutions Can't Afford to Ignore

Don't let robocalls sabotage your customer relationships. Learn how to secure your voice channel.

Register

Webinar

On demand

Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential

Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.

Watch Now

Webinar

On demand

CX Reality Check: What Your Customers Are Really Thinking

Register now and get the insights you need to not just meet rising expectations, but exceed them.

Watch Now

Webinar

On demand

Content Leaders Collective: What a Good CCMS Actually Looks Like

Discover how content leaders transform clunky systems into growth engines — and why your competitors are ahead.

Watch Now

Webinar

On demand

From Hype to High-Impact CX Strategies That Actually Scale

Turn buzzworthy AI and outsourcing trends into measurable CX wins with fresh 2025 data.

Watch Now

Webinar

Sep

25

CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms

Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.

Register

Webinar

Sep

25

Call Spoofing Trends Financial Institutions Can't Afford to Ignore

Don't let robocalls sabotage your customer relationships. Learn how to secure your voice channel.

Register

Webinar

On demand

Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential

Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.

Watch Now

View all

Agenda Highlights: Customer Centricity, Personalization, Monetize Customer Success

• AI-Driven Success: Leveraging emerging technologies to increase customer engagement and retention.

• Customer-Centric Innovation: Building solutions that drive real value.

• Bridging the Experience Gap: Addressing challenges in the experience economy.

• Personalization at Scale: Using AI to tailor experiences for every customer.

• C-Suite Buy-In: Strategies for gaining executive support for customer success initiatives.

• Cross-Functional Alignment: How customer success, sales, and product teams can drive unified customer experiences.

• Monetizing Customer Success: Exploring ways to generate revenue through customer success functions.

• Integrating AI and Automation: Balancing technology with a human-centric approach.

• Digital Customer Success Maturity: Building maturity through assessment tools and actionable takeaways.

• Customer Success as a Cultural Mirror: Reflecting corporate culture through customer success practices.

• AI Implementation Strategies: Practical approaches for integrating AI into customer success.

• Value Alignment: Maximizing retention by aligning with customer values.

• Customer Journey Mapping: Identifying and addressing friction points to enhance customer experience.

• Optimizing Onboarding: Reducing early-stage churn and driving sustained growth.

• Navigating New Beginnings: Implementing customer success strategies when joining a new team.

• Value Realization in Customer Success: Evaluating whether being customer-friendly is sufficient for success.

Related Article: Create a Customer-Centric Culture Through Engaged, Empowered Teams

Quantum LEAP 2025

• Dates: February 20-22

• Location: San Francisco

• Price: $1,200 (Early Bird), $1,500 (Regular)

Quantum Metric’s Quantum LEAP Conference is a premier event focusing on the latest advancements in quantum computing and its applications across various industries. Designed for professionals, researchers and enthusiasts in the field, the conference offers a platform to explore emerging trends, share insights and network with experts. Attendees will gain a comprehensive understanding of Quantum technologies and their potential to revolutionize sectors such as finance, healthcare and cybersecurity.

Agenda Highlights: Customer Technology Innovations, Quantum Computing

• Keynote Speeches: Presentations by leading figures in quantum computing

• Panel Discussions: Debates on the future impact of quantum technologies

• Workshops: Hands-on sessions on quantum programming and algorithms

• Industry Case Studies: Real-world applications of quantum computing

• Networking Events: Opportunities to connect with peers and experts

Customer Success Summit 2025

• Dates: March 11–12

• Location: New York

• Price: Starting at $995

The Customer Success Summit New York 2025 is designed for customer success professionals, including managers, account executives, product managers and customer experience leaders. The event will focus on strategies to enhance customer value, the integration of emerging technologies and fostering cross-functional collaboration to improve customer success operations.

Agenda Highlights: Customer Onboarding, Cross-Functional Collaboration, AI and Automation

• Value realization: Strategies to enhance customer value at each stage of their journey, crucial for customer success managers and account executives.

• Emerging technology: Balancing AI and automation with human-centric approaches, relevant for technology officers and innovation leads.

• Cross-functional collaboration: Engaging stakeholders to elevate customer success operations, beneficial for operations managers and product leaders.

• Customer-centricity: Delivering personalized experiences at scale, important for Marketing Directors and Customer Experience Officers.

• Optimize onboarding: Improving onboarding processes to reduce early-stage churn, essential for implementation specialists and onboarding managers.

• Strategies to scale: Structuring customer success functions for high performance, useful for senior managers and team leaders.

Chief Customer Officer Summit 2025

• Date: March 12

• Location: New York

• Price: Free for eligible C-Suite members / Separate vendor pricing

The Chief Customer Officer Summit 2025 is an exclusive, invite-only event tailored for senior customer leaders, including chief customer officers (CCOs) and vice presidents of customer success, particularly from companies with over 200 employees or annual revenues exceeding $50 million.

Agenda Highlights: Customer Success Functions, Customer Experience Leadership

• Scaling Success: Strategies to deliver and grow value within customer success functions.

• Customer-Centric Decision-Making: Driving decisions in the digital age that prioritize customer needs and experiences.

• Transformation Case Studies: Insights into achieving optimal customer outcomes through organizational change.

• Embedded Value: Methods to drive impact across the entire customer journey.

• Building Evolving Customer Success Functions: Architecting teams that adapt and grow with business needs.

• Essential Product Data: Identifying critical data for Chief Customer Officers.

• Resilient Leadership: Maintaining customer-centricity amidst organizational and market changes.

• Navigating AI in Customer Functions: Guidance for CCOs on integrating artificial intelligence into customer strategies.

The summit features a lineup of distinguished speakers, including:

• Sue Kelsey: Executive Vice President, Global Customer Success at Mastercard.

• Morgan Morgan: Vice President, Customer Success at Salesforce.

• Steph Yiu: Chief Customer Officer at WordPress VIP.

• Lauren Volpe: Chief Customer Experience Officer at Zip Co.

• Lihod Rachmilevitch: Chief Services Officer at Own Company.

This event offers a unique opportunity for senior customer leaders to engage in high-level discussions, share best practices, and network with peers to enhance their customer-centric strategies.

Related Article: Why You Need a Chief Customer Officer — the Right One

Adobe Summit 2025

• Dates: March 17–20

• Location: Las Vegas

• Price: Starting at $1,599

The Adobe Summit Las Vegas 2025 is a premier event focused on digital experiences and marketing technologies, bringing together industry leaders and innovators to discuss the latest trends and solutions in digital transformation. Participants can join either in person or virtually, offering flexible access to the event’s content and networking opportunities.

Agenda Highlights: AI and Personalization, Content Strategies, Customer Data Platforms

• Enhancing personalization at scale using AI and machine learning

• Transforming content strategies with Adobe Firefly and other AI tools

• Managing customer journeys with advanced automation

• Leveraging Adobe Experience Cloud to optimize marketing operations

• Utilizing Customer Data Platforms (CDPs) for tailored customer experiences

• Exploring strategies for efficient workflows and marketing efficiency

• Innovations in digital experience and AI-driven solutions

Qualtrics X4 Experience Management Summit 2025

• Dates: March 18–20

• Location: Salt Lake City

• Price: From $899 - $1,298

The Qualtrics X4 Experience Management Summit 2025 brings together over 8,000 C-suite executives, thought leaders and experience management professionals to explore strategies and tools in experience management. Attendees will gain actionable insights into driving customer, employee, brand and product experiences within their organizations.

Keynote Speakers:

• Donna Morris: Executive Vice President and Chief People Officer, Walmart Inc.

• Bill McDermott: Chairman and Chief Executive Officer, ServiceNow

• Rob Swain: Chief Operations Officer, KFC Global

• Zig Serafin: Chief Executive Officer, Qualtrics

• Lynn Girotto: Chief Marketing Officer, Qualtrics

• Brad Anderson: President of Products, UX, Engineering and Ecosystem, Qualtrics

The summit features over 100 sessions with the world’s top brands, offering tailored learning experiences across various tracks, including customer experience, employee experience, strategy and research, education, healthcare, government and financial services. Attendees can also participate in XM Basecamp Live, an add-on providing hands-on training to master skills needed to design, launch and mature experience management programs. 

Agenda Highlights: Customer Data Management, Employee Experience, Customer Loyalty

• Customer Experience (CX): Leveraging data and insights to enhance customer satisfaction and retention.
• Employee Experience (EX): Improving workforce engagement through innovative experience management strategies.
• Product Experience (PX): Refining product development and design using customer feedback and analytics.
• Brand Experience (BX): Strengthening brand loyalty and aligning brand strategies with consumer expectations.
• Technology & Innovation: Exploring the latest tools and platforms for experience management.
• Cross-Industry Applications: Tailored sessions for sectors like healthcare, education, financial services, and government.
• Experience Management Skills: Hands-on training via XM Basecamp Live to design and implement impactful programs.
• Networking and Collaboration: Opportunities to connect with industry leaders and peers through breakout sessions and networking events.
• Leadership Insights: Keynotes from top executives sharing real-world applications and strategies.

Medallia Experience 2025

• Dates: March 24–26
• Location: Wynn Las Vegas
• Price:
  • $1,295 Discount (through January 31)
  • $1,495 Standard (through March 26)

Experience '25 is Medallia's premier conference dedicated to advancing customer and employee experience management. The event offers a platform for professionals to explore innovative strategies, gain insights from industry leaders and engage in hands-on training sessions.

Attendees will have the opportunity to network with peers, participate in interactive workshops and learn about the latest advancements in experience management technologies. The conference is geared toward customer experience (CX) and employee experience (EX) professionals, business leaders and decision-makers seeking to enhance their organization's experience initiatives.

Agenda Highlights: CX Leader Buy-in, Omnichannel Programs, Analytics and AI

• Analytics & AI: Leveraging advanced analytics and artificial intelligence to transform decision-making and optimize operations.

• Customer Experience (CX) Best Practices: Exploring cutting-edge strategies from top brands and Medallia experts to elevate experience initiatives.

• Digital & Omnichannel Strategies: Unlocking seamless, personalized customer journeys across digital platforms and contact centers.

• Employee Experience (EX): Implementing approaches to boost productivity and retention by engaging and empowering teams.

• Executive Engagement & ROI: Securing executive buy-in with proven methods to align goals and demonstrate return on investment.

• Frontline Empowerment: Utilizing tools and insights to enable frontline employees to deliver extraordinary service.

• Market Research: Decoding market trends and consumer behaviors to drive innovation and growth.

CX Summit 2025

• Dates: May 7–8

• Location: Boston

• Price: Starting at $1,299

CX Summit 2025 is a premier event designed for leaders and innovators focused on advancing customer experience (CX) and digital transformation strategies. Over two days, the summit will feature insightful keynote speakers, hands-on workshops and panel discussions aimed at exploring the latest trends, technologies and strategies revolutionizing customer interactions in the digital age.

Attendees will gain valuable insights into AI-driven customer experiences, data-driven personalization, omnichannel strategies and more, equipping them with the knowledge to enhance customer engagement and drive business success. This event is geared toward top executives, thought leaders and experts from various industries seeking to navigate and lead in the evolving digital landscape.

Agenda Highlights: CX in the Metaverse, Scaling CX, Social Media Trends

• Developing Digital Strategies: Guidance on formulating and implementing effective digital transformation plans.

• Customer Experience in the Metaverse: Exploring how virtual worlds impact customer interactions and experiences.

• Voice of the Customer (VoC) Strategies: Techniques for capturing and utilizing customer feedback to drive improvements.

• Leveraging Big Data and Analytics: Methods to understand customer behaviors and preferences through data analysis.

• Corporate Innovation Culture: Establishing the cultural foundations necessary for fostering innovation within organizations.

• Scaling Customer Experience Initiatives: Approaches to expanding CX efforts effectively across the organization.

• Social Media Trends and Platforms: Examining the role of emerging social media platforms in influencing customer experience.

Customer Experience Strategies Summit 2025

• Dates: May 28–29

• Location: Sheraton Centre Toronto Hotel, Toronto

• Price: Super Early Bird: $995 (ends February 21); Regular Price: $1,595

Full two-day access includes keynote sessions, panel discussions, case studies, interactive roundtables and one week of pre-event networking via a dedicated platform.

The 14th Annual Customer Experience Strategies Summit is Canada's premier event dedicated to addressing both customer experience (CX) and customer success (CS) challenges. Over two days, the summit brings together CX and CS experts from leading brands across North America to share executable models tailored for professionals aiming to enhance their organization's customer engagement and satisfaction.

Attendees will gain insights into elevating customer success processes from support functions to revenue-driving growth engines, aligning organizational initiatives through CS operations and transforming digital experiences to amplify conversions. This event is geared toward professionals in industries such as telecommunications, hospitality, financial services, SaaS, ecommerce, healthcare and more, including job titles like customer service, customer experience, client engagement, digital services and operations.

Agenda Highlights: Customer Experience ROI, Customer Journey Mapping, Customer Retention

• Rebuilding CS Programs: Partnering with other brands and influencers to enhance customer success, with insights from TikTok and the Four Seasons Hotel.

• Increasing Customer Retention: Developing both transactional and interpersonal relationships with customers, featuring strategies from Canada Life.

• Driving Customer ROI: Promoting effortless renewals, expansion, and upsells with best practices from HubSpot.

• Investing in AI-Powered Tools: Boosting CX team productivity through AI, with guidance from Google.

• Customer Journey Mapping: Applying holistic customer success management to drive revenue growth.

• Digital Tools and Expertise: Building digital tools and domain expertise to reimagine customer experience.

• Outsourcing CX: Managing fluctuating call volumes to maintain quality standards.

• AI for Customer Success: Unlocking the potential of AI and big data to drive automation in customer success.

Customer Contact Week (CCW) 2025

• Dates: June 9 – 12

• Location: Caesars Forum, Las Vegas

• Price: Starting at $1,999

Customer Contact Week (CCW) 2025 is a premier conference bringing together leaders in contact center operations and customer experience (CX). Scheduled for June 9-12 at Caesars Forum in Las Vegas, the event focuses on strategies, technologies and innovations shaping the future of customer engagement. Attendees will have access to a diverse range of sessions, keynotes and networking opportunities designed to enhance professional expertise and benchmark best practices.

Who Should Attend:

• Customer Experience (CX) Leaders

• Contact Center Directors

• Technology and Innovation Leaders

• HR and Training Professionals

Agenda Highlights: Omnichannel Customer Journeys, Workforce Engagement

• AI and Automation: Exploring AI-driven tools and automation strategies to improve operational efficiency in contact centers.

• Omnichannel Customer Journeys: Integrating multi-platform experiences to enhance customer satisfaction.

• Workforce Engagement and Training: Techniques for training and retaining talent in customer-facing roles.

• Data Analytics in CX: Leveraging data for actionable insights to optimize customer interactions.

• Networking Opportunities: Facilitating connections among industry leaders to share insights and strategies.

• Interactive Workshops: Hands-on sessions focusing on skills like leadership, technology integration and CX innovation.

• Vendor Showcase: Demonstrations of the latest tools and solutions for customer engagement and operations.

• Keynote Presentations: Delivered by thought leaders addressing current trends and future directions in customer contact and experience.

NICE Interactions 2025

• Dates: June 16–18

• Location: Las Vegas

• Price: Early Bird (until March 14): $1,095; with EDU: $1,295; Regular Rate (until May 23): $1,395; with EDU: $1,595; Last Chance (until June 15): $1,650; with EDU: $1,850

Interactions 2025, hosted by NICE, is a premier conference focusing on customer experience (CX) innovation. The event offers analyst insights, workshops and panels discussing advancements in generative AI, cloud solutions and digital transformation. An optional Interactions.EDU day on June 16 provides product training courses for NICE solutions, requiring special registration and an additional fee.

Agenda Highlights: NICE CX Solutions, Current CX Trends

• Analyst Insights: Presentations from industry analysts on current CX trends.

• Workshops: Hands-on sessions covering NICE solutions and best practices.

• Panels: Discussions on generative AI, cloud technologies, and digital strategies.

• Networking Opportunities: Sessions to connect with industry leaders and peers.

• Entertainment: Evening events featuring entertainment and activities.

Forrester CX Summit North America 2025

• Dates: June 23–26

• Location: Gaylord Opryland Resort & Convention Center, Nashville

• Price: Super Early Bird (until March 10, 2025): Clients: $2,795 USD Non-clients: $2,995 USD Early Bird (March 11–31, 2025): Clients: $2,995 USD Non-clients: $3,195 USD Standard (April 1–June 26, 2025): Clients: $3,895 USD Non-clients: $4,095 USD Team Discounts: Purchase 5 tickets for the price of four.

Forrester's CX Summit North America 2025 is a premier conference dedicated to advancing customer experience (CX), B2C marketing and digital business strategies. The event offers a comprehensive platform for professionals to explore visionary insights and practical tools aimed at optimizing customer journeys.

Attendees will engage in keynote presentations, breakout sessions, workshops, and networking opportunities designed to address current challenges and future trends in customer engagement. This summit is geared towards CX leaders, digital strategists, marketing executives and business professionals committed to enhancing customer satisfaction and driving business growth.

Agenda Highlights: CX Research, Successful CX Initiatives

• Keynote Presentations: Forward-thinking insights and cutting-edge research from Forrester analysts.
• Breakout Sessions: 42 targeted sessions covering various aspects of CX, digital and marketing strategies.
• Case Studies: 40 real-world examples demonstrating successful customer experience initiatives. Workshops: Nine dedicated workshops providing hands-on learning experiences.
• Networking Opportunities: 14 interactive sessions, industry-focused meetups, and analyst-led roundtables.
• Special Programs: Executive Leadership Exchange for C-level executives. Forrester Women’s Leadership Program to advance women in leadership roles. Certification Programs to build skills and earn professional credentials.

Core Questions Around CX Conferences

Editor's note: Here are two important questions about attending CX conferences.

What CX conferences should I go to in 2025?

With a variety of options available, CX professionals should prioritize events that align with their goals. Look for conferences offering insights into the latest technologies, strategies and opportunities for networking with industry leaders.

How can attending CX conferences enhance professional growth?

Attending CX conferences provides exposure to emerging trends, best practices and cutting-edge technologies. They offer networking opportunities and hands-on learning to help professionals stay competitive and informed.

Editor's Note: This article was updated on July 14, 2025 to include the latest information.