CX Day celebration

Go smile at a customer. Or better yet, find a way to make your digital customer experience a little more amazing.

It's CX Day, the third annual event from the Wakefield, Mass.-based Customer Experience Professional Association, an organization co-founded by CMSWire contributor Bruce Temkin and Jeanne Bliss.

Along with in-person networking events in multiple countries and a range of online activities, the day includes special recognition for 10 people worldwide who are making significant progress within their organizations to improve customer experience.

And just this morning, a panel of judges — thought leaders in the CX field — identified them. So without further ado, here are the winners of the 2015 CX Impact Awards. They include six practitioners, who work within brands that do not sell CX services and products, and four providers, who are employed by companies that consult and/or sell services in the CX space.

And the Winners Are ...

In the practitioner category:

Sandra De Zoysa, group chief customer officer, Dialog Axiata PLC

Kristin Guthrie, VP, Customer Experience, Honeywell Aerospace

Jennifer Maldonado, senior business analyst, Voice of the Gamer Program Owner, Activision

Karen Mangia, senior director, Insight Innovation and Diversity Business Practices, Cisco

Nancy Porte, VP, Global Customer Experience, Verint Systems

Dayton Semerjian, GM and SVP, Global Customer Success, CA Technologies

CX Day winners

And in the providers category:

Paul Conder, principal, CX Services, Lenati

Matt Inman, senior director, CX Strategy and Design Consulting, MaritzCX

Nikelle Knight, voice of the customer manager, The Results Companies

Sonya McAllister, principal and SVP, Walker Information

CX Day 2

Applause for the Judges

The winners were selected by Karl Sharicz, principal and founder, CX Partners; Annette Franz, director of customer outcomes, Fidelity Investments; Lorraine Schumacher, director of operations, Verizon OEPT Customer Business Intelligence; Noah Grayson, principal and SVP, Walker Information; and Chris Russell, Joint CEO, eDigitalResearch.

Founded in April 2011, the CXPA has more than 80 corporate members and 3,300 customer experience professionals in its community.

Want to learn more about transformative digital customer experience? Attend CMSWire's DX Summit in Chicago on November 3 and 4. Find out more here.

Creative Commons Creative Commons Attribution-Share Alike 2.0 Generic License  Title image by Kim Bost.