Latest Customer Service(Page 260)

Text Analytics: What are They, Why are They Important to CXM?

How Much Do Service Experiences Matter to the Customer Life Cycle? Ask USAA

Nokia Lumia Smartphones Sales on the Rise, With the 620 to Come

Salesforce Spring '13 Preview, Chatter, Sales, Analytics & Mobile All Updated

LinkedIn Reaches 200 Million Members [Infographic]

Bitly Introduces Social API For Real-time Search, Attention Spikes and More

Twitter Search Refined with Real-Time Human Computation

WoodWing Enterprise 8.1: Content Station Updates, Tighter InDesign Integration

Zoho Adds Document Library, Mobile Location Awareness to CRM Solution

B2B Social Marketing versus SEO: Which is More Important

UX Alert: Is This the Year Natural Computer Interaction Takes Off?

Windows 8 Hardware Turns up the Power and Flexibility at CES

Essence Digital Buys Point Reach to Expand Mobile Ad Capabilities

Firefox 18 Feeds Need for Web Speed

Wildervoices: David Baszucki on the Maker Culture Behind Roblox's Success

Game-based Design Can Boost Customer Engagement

CRM 2012-2013: Separating the Substance from the Hype

Baynote Cites Paper Catalogs as Most Influential Marketing Method in Holiday Shopping

Websites Holding Steady with Mobile, Social Content Mix

Oracle Updates Retail Category Management Product

Infusionsoft Nets Big Investment for Small Business Marketing Automation

Navigating the 3 C's of Customer Experience - Step One: The Customer

Get to Know Your Customer Experience Lifecycle #CXM

Four Web Content Management Trends in 2013 Every Marketer Needs to Know

Apple Sees Almost 20 Billion App Downloads in 2012

Lenovo's Horizon PC and NVIDIA's Shield Demonstrate Evolving PC Trends at #CES2013

This Week: 2013 Will Be More Mobile, Social, Analytical and Cloudy