Alida CXM (Customer Experience Management) was designed for brands that don’t just care about listening to the voice of their customer but want to action these insights across their business to close the feedback loop.
With Alida CXM, brands can take in customer feedback, perform automatic action using a configurable rule engine, create and manage cases and have complete visibility into key customer experience metrics such as NPS®.
Alida CXM empowers brands to action customer feedback to constantly foster and deepen brand loyalty and advocacy.
Primary Use Cases
Customer Insights and Analytics
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