Alida CXM (Customer Experience Management) was designed for brands that don’t just care about listening to the voice of their customer but want to action these insights across their business to close the feedback loop.
With Alida CXM, brands can take in customer feedback, perform automatic action using a configurable rule engine, create and manage cases and have complete visibility into key customer experience metrics such as NPS®.
Alida CXM empowers brands to action customer feedback to constantly foster and deepen brand loyalty and advocacy.
Product Details
Tags
Primary Use Cases
Customer Insights and Analytics
Related News
-
Oct 2
Foundever Appoints Chris Halbard as CEO in Leadership Shift
Customer experience provider Foundever restructures executive team to advance global transformation strategy. Continue reading...
-
Oct 2
Qlik Launches No-Code Predictive Analytics for Business Users
Qlik Predict enables frontline teams to build and deploy machine learning models without technical expertise. Continue reading...
-
Oct 2
The Three Faces of Generative AI
After the AI field spent years working to make its models smarter, three distinct use cases are emerging. Continue reading...
