Primary Use Cases
Is brand loyalty dead? The question is a lot more complicated than you might think. Historically, brand loyalty has gone through some changes over time, adapting to both issues of product quality and to issues of consumer preference. Continue reading...
To minimize wait times at call centers, many companies have developed self-care websites designed to help customers save time by solving some problems themselves — no human contacted required. Mobile apps have also made customer experiences more efficient for everything from bankin...Read more
When the General Data Protection Regulation (GDPR) goes into effect in May 2018, any organization doing business with EU citizens will be impacted. The regulation sets out a number of requirements which businesses must fulfill in order to comply, including transparency in all in customer commu...Read more