One year after contributor Joe Shepley looked at the then fresh OpenText—Documentum buy, he checks in to see what's happened in the ensuing months. The verdict? He stands by his original assessment. This week we also learned that two parts can make a greater whole when it comes to customer experience. Dig in to learn the formula to know and more with our top articles, resources and events from the week, below.

Quick, give me the headlines:

Featured Events

Top Resources