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Research Report
Business Leaders CX Report: What’s Working and What’s Not in AI-Driven CX
Earlier this month, IBM announced it was shedding many of its legacy software platforms in a deal with HCL valued at $1.8 billion. The transaction is expected to close by mid-2019, with a potential market worth more than $50 billion. What does this step mean for IBM's future? Find out in our top article of the week below. Read more with our top articles, resources and events from this week.