Articles Tagged "Customer Support"

Kustomer Adds Automation, Observability Assistants to CX Platform

Is AI a New Holiday Shopping Trend? Here’s What Data Reveals

GetVocal Raises $26M Series A to Scale Governed AI Agents

CX Strategy Must Evolve With AI — Don't Miss the Boat

The Rise of AI as a Real-Time Coach in the Modern Contact Center

When Customer Service Becomes a Brand Moment

Customer Loyalty Wins. Customer Service Delivers.

The Measurement Crisis Holding Customer Service Back

Freshworks Adds AI Tools to Reduce CX Complexity Boost Support

Time for a Reboot How We Measure Customer Success

NiCE Launches AI Ops Center for Enterprise CX Reliability

Genesys & Scaled Cognition Partner on Agentic AI for CX

Qualtrics to Buy Press Ganey Forsta for $6.75 Billion

Voice AI Market Outlook: Vendors, Verticals and the Road to 2030

Quant Launches Agentic AI to Fix Broken Customer Service Loops

Beyond the AI Bubble: How Specialization and Human-AI Synergy Will Drive ROI

Why Voice AI Is the Most Natural Customer Experience Channel

The Chatbot Era Is Over and Agentic AI Has Arrived

The Acceleration of Voice AI: Where Customer Service Goes From Here

ASAPP Enhances GenerativeAgent Platform for Contact Centers

AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid

What Is a Contact Center? Types, Software & KPIs for 2025

CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards

HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025

The Digital Customer Experience Roadmap at Zoom

LivePerson & AWS Integrate Contact Center Solutions for CX

7 Actions to Elevate Your Contact Center from Cost Center to CX Engine