Articles
Tag: sales
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B2B Customer Experience Fundamentals: Starting Off on the Right Foot
There is no excuse for delivering a poor customer experience once a prospect has been qualified.
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How Flow Science Helped Us Align Marketing and Sales
What if we look to behavioral science and organizational design to solve marketing and sales misalignment?
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How Martech Is Shifting the Sales and Marketing Relationship
The martech explosion continues and as it does it's bringing sales and marketing teams closer. Here's why.
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My ABM Wish List for 2019
Here are a five things on my wish list for ABM this year. Let’s make them happen.
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How to Deliver Credible Marketing Pipeline Forecasts
Delivering credible forward-looking marketing-generated pipeline forecasts helps marketer's secure more funding and level the power equation in organizations
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Why the 'R' in CRM Is the Most Important Letter in Customer Experience
Relationships are complicated. But businesses tend to overcomplicate them and thus avoid building them altogether.
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The Account-Based Marketing One-Team Approach: More Than a Catchphrase
Account-based marketing can thrive when sales and marketing act as one team.
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Social Media Marketing: Looking Beyond Reach
Marketers have long focused on the reach of their social media messages as a key measurement but it requires more than reach to be successful.
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The Customer Experience Metrics Retailers Are Missing
Sales metrics are lagging indicators that just tell retailers how they did in the past — and often too late to prevent CX failures from impacting future sales.
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How Technology Can Humanize Sales
A look at how businesses can make sales more human while incorporating smarter technologies.
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How Bad Data is Ruining Sales and Marketing Forecasts (And What to Do About It)
Bad data can ruin your sales and marketing campaigns, as well as, the top and bottom lines of your business. We asked experts in the field how to prevent it.
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Improve Employee Productivity With Internal Analytics
Customer-facing platforms use analytics all the time to improve customer experiences. Why not do the same with your internal systems?
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8 Tips to Successfully Align Sales and Marketing Teams
We asked 8 successful organizations to share their thoughts on how to better align your sales and marketing teams to improve your business outcomes.
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International Ecommerce: What Foreign Customers Expect From Your Online Store
Foreign customers want great customer and user experience too.
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