The Wire (Page 184)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Cyara Strengthens AI-Based Chatbot Optimization Capabilities With Acquisition of QBox
Nov 28, 2023
Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance November 28, 2023 09:00 AM Eastern Standard Time REDWOOD CITY, Calif.--( BUSINESS WIRE)-- Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization, testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments.
Press Release
Digital Experience
QualDerm Partners Collaborates With Abundant Health Acquisition to Transform Online Presence With Kentico’s Digital Experience Platform
Nov 28, 2023
Nashville, Tennessee, November 28, 2023 — QualDerm Partners, a prominent dermatology services company, has joined forces with Abundant Health Acquisition (aha!), a leading digital experience platform implementation and software development partner for healthcare organizations, to launch a comprehensive website consolidation and digital transformation initiative. The collaboration leverages Kentico’s digital experience platform (DXP) to create and efficiently manage over 40 practice websites within a consolidated solution.
Press Release
Digital Marketing
MarketResearch.com's Profound Service Launches AI-Powered Search
Nov 28, 2023
Profound is revolutionizing market intelligence with the first full-text database enhanced with AI capabilities. ROCKVILLE, Md., Nov. 28, 2023 /PRNewswire/ -- Today, Marketresearch.com unveiled an AI-powered search engine for the world's largest database of market intelligence.
Press Release
Customer Experience
Dovetail Appoints Kate Andrews as Head of Technology and Expands Leadership Team With a Suite of Senior Executives
Nov 28, 2023
SAN FRANCISCO and SYDNEY, Nov. 28, 2023 /PRNewswire-PRWeb/ -- Dovetail, the leading customer research platform, has announced the appointment of Kate Andrews as Head of Technology, as well as several other key appointments across its C-suite. This follows a successful Series A round last year led by Accel, in which the company raised $63M The appointments further cement Dovetail's place as a pioneer in the emerging customer insights category.
Press Release
Content Strategy
Wayne Hills Launches Human Avatar A.I. Service
Nov 28, 2023
SEOUL, South Korea, Nov. 28, 2023 /PRNewswire/ -- AI startup Wayne Hills Bryant A.I. (Hereinafter referred to as Wayne Hills) from South Korea has introduced Human Avatar A.I., a new service designed to create lifelike virtual avatars from simple text inputs. This technology, which allows for the creation of virtual characters complete with lip synchronization and narration, is set to revolutionize content creation in media, broadcasting, and entertainment.
Press Release
Digital Experience
Granite Digital to Add 10 New Jobs as It Secures Gold Partnership With Kentico
Nov 27, 2023
Brno, CZ & Cork, Ireland, November 22, 2023 — Granite Digital, the fastest-growing digital agency in Ireland, today announces that it is growing its team in Ireland by 10 people by the end of 2024. It has also been appointed as a Kentico Gold Partner which will provide Granite with an additional €1.2M revenue over the next 12 months.
Press Release
Customer Experience
NovusNorth Launches CX Consulting Offering to Elevate Customer Experience Excellence
Nov 27, 2023
NovusNorth's 6 Foundational Components for a CX Strategy NovusNorth, a leading innovator in digital experiences for the financial services industry, is thrilled to announce the launch of its CX Consulting offering. In today's dynamic landscape, exceptional CX is a key differentiator, and our team is dedicated to guiding clients in their journey towards customer-centricity, innovation, and growth.” — Michelle Palomera, Co-Founder and Chief Growth Officer NEW YORK, NY, UNITED STATES, November 27, 2023 / EINPresswire.com / -- As customer expectations continue to evolve, delivering exceptional experiences has become paramount for businesses across industries.
Press Release
Digital Marketing
Netsertive Expands Robust Digital Presence Automation for Multi-Location Marketers
Nov 27, 2023
Enhanced offerings now include Reviews Management, Local Listings Management and Social Media Content, seamlessly delivered from Netsertive’s MLX Platform MORRISVILLE, NC, UNITED STATES, November 27, 2023 / EINPresswire.com / -- Netsertive, a marketing technology provider that enables franchise brands and multi-location businesses to execute localized digital marketing at scale, today announced a series of new offerings that make it even easier for multi-location marketers to improve their local discoverability, increase engagement with shoppers and drive organic leads. The enhancements include Reviews Management, Local Listings Management and Social Media Content as integrated services in Netsertive’s Platform.
Press Release
Digital Marketing
Exposure Ninja Digital Marketing Agency Announces Charlie Marchant as New CEO
Nov 27, 2023
Charlie Marchant Spearheading Strategic Growth for Exposure Ninja in 2024 We’re relentlessly focused on driving results through search for our clients at Exposure Ninja, with an unwavering dedication to staying at the forefront of SEO innovation” — Charlie Marchant NOTTINGHAM, UNITED KINGDOM, November 27, 2023 / EINPresswire.com / -- Seven days ago, on Monday, November 20th, Exposure Ninja, the dynamic search-first agency, proudly welcomed Charlie Marchant as its newly appointed Chief Executive Officer (CEO). Under her guidance, Exposure Ninja achieved B Corp certification in May 2023, showcasing the agency's commitment to social and environmental responsibility.
Press Release
Ecommerce
Birdseye Raises $3M in Seed Funding to Revolutionize How Brands and Retailers Target Customers
Nov 22, 2023
Toronto startup is scaling rapidly thanks to its hyper-personalization shopping tool TORONTO--(BUSINESS WIRE)-- Birdseye, a pioneering force in the retail and e-commerce artificial intelligence sector, today announced a seed investment of US$3 million from Drive Capital. This follows Drive Capital's previous investment, leading a US$500,000 pre-seed round earlier this year in March.