AI in Call Centers(Page 263)

Mobile Commerce Market Shows Continued Growth, No Consensus on Mobile Payment Methods

McKinsey Global Survey Finds Social Tools Taking Hold in the Networked Enterprise

Shine a Spotlight on Your Company's Customer Success

Twitter Looks to Educate Marketers with Relaunched Twitter for Business

Reply & Elaborate Your Content Strategy With Relaborate

WordPress VIP Allows Social Login with Janrain Integration

Adobe Insights on Making Mobile Work for Marketers

Video Marketing: The Tease, The Quickie and the Kiss and Tell

Google Comes Out to Play for April Fools Day

Content Strategy: Content Empty Versus Content Full

Microsoft and BlackBerry Look to Step Up the Tablet Battle

HubSpot Aquires PrepWork and Chime for Real-time Information & Context

ESG Report Scans Social Media Marketing Landscape - The Good News + The Bad News

MindTouch Announces Product Experience Platform

Agility Updates Web CMS with Form Builder, Navigation and Password Controls

Twitter Ad Revenues Approach US$ 1 Billion Pushed by Big Surge in Mobile Ads

Alert: What's Coming Up for Open Source CMS in April 2013

Google Hangout Reminder: Universal Social Engagement Standards #cxmhangout

BlackBerry Returns to Profit, Sells Over One Million Z10 Devices

Google's iOS Gmail App Gets Swiping in New Update

Evernote Updates its Windows Phone and Android Apps

Facebook's IDC Survey Highlights the Social Connectedness of the Mobile User

Your Data vs. Your Privacy: Is this a Question in a World Powered by Big Data + Analytics?

WoodWing's Updated Enterprise Features Closer Integration with Elvis DAM, Excel

Salesforce Picks Badgeville to Build Engagement with Force.com Apps

Rising Tablet Sales and New Keyboard Peripherals Leaving PCs in the Dust?

Demandbase Secures US$ 15 Million in Funding; Scale, Adobe Invest