AI in Call Centers(Page 302)

Build Customizable Mobile Websites on Salesforce Using Trilibis SmartPath #Dreamforce

Demandbase Adds Real-Time Identification for Salesforce #Dreamforce

Don't Fear Scary Internet Faces, A Community Manager's Guide

Gartner: Fake Social Media Ratings, Reviews to Hit 10 to 15 Percent by 2014

Kentico CMS 7 Goes GA: Mobile Web Development, Automated Marketing Simplified

CloudCraze Brings E-commerce to Salesforce #dreamforce

How To: Adding Depth to User Experience (UX) with Generalists and Hybrids

Customer Experience: From Customer Satisfaction to Customer Action

Apple Sells Two Million iPhones 5s In A Day, As Samsung Readies the Galaxy S4

Report: Canada's Online Ad Industry Had a Good 2011

Lost at 'Like': The 10 Reasons Brands Fail to Convert Facebook Fans into Paying Customers

This Week: Can Salesforce Disrupt File Sharing? Plus 5 Social Media Monitoring Tools

Weekend Reading: In Social Business - Context is Everything

Report: Marketers Not Yet Aligning Social Media Objectives, Measurement and Investment

Gearing up for Salesforce #Dreamforce 2012, Chatterbox Details to Come

Appature Nexus Marketing Analytics Platform Offers Holistic View of Healthcare Marketing

Poll: Using Analytics and Customer Data to Make Decisions

Vimeo Unveils New Social Links to Facebook, Twitter, Google+

ForeSee Study Ranks Retail Mobile Experiences, No Surprises on the Best

Touchpoint Dashboard Launches Customer Journey Mapping Tool

Whitman Says HP Is Building New Smartphone, Rules Out RIM Acquisition

Facebook Focusing More on Mobile, Search, Zuckerberg Says

AddThis Speeds Up Social Sharing to Your Favorite Social Networks

Microsoft Releases Visual Studio 2012, New Tools for Windows 8 & Azure

Secondary Dimensions: Getting the Most out of Google Analytics

Post-Launch Reflections and Opinion on the iPhone 5 Unveiling

Localytics Emphasizes Its Mobile Interactive Marketing Platform for Developers