AI in Call Centers(Page 306)

Google Takes Privacy Red Team Public

Quark Releases DesignPad for iPad

News from the Front: Simpler, Mobile Drupal 8 Previewed #DrupalCon

Content Marketing: Know WHY You're Headed in That Direction

Now Tumblr Loses Friend-Finding Feature Via Twitter

Get Recognized: Search Results Contribute to Brand Awareness

Forrester: Tag Management Systems Provide Ease of Use, Time Savings

Bing Integrates Quora to Help Users Get Answers

Bootstrap Turns One, Continues to Win Fans

Free or Paid Content Online? Five Things Publishers Should Consider

Tag Management Vendor BrightTag Buys SiteTagger in U.K.

Forrester: Customer Analytics Limited by Human Resources, Data Integration Issues

35,000-Foot View of SharePoint 2013 for Designers

Social Marketing Approaching Saturation Among Companies

5 Ways to Integrate Social Media into Your Contact Center

Book Review: Social Marketology & The Study of Customer Engagement

GraphEffect Releases Its 'Yammer for Social Media Marketers' to Public

MS Office Web Apps Add Touch for iPad and Windows 8 Tablets

Google Apps Makes Big Push for International Markets with ccTLD & Arabizi Support

Marketing vs IT: Who Drives the Customer Experience? #BMAthriving

Amazon's Glacier Offers Cheap Long-Term Cloud Storage

Delivering Content to Mobile Devices: A Strategy for Implementation

A Little Birdie Told me Twitter was Doing Product Strategy via API

Adobe 2012 Mobile Survey Highlights the Rise of Mobile and the Demise of the User Experience

Webtrends Updates Analytics on Demand, Adds New Social Measurement Solutions

Is Marketing Absorbing IT's Role for Marketing Automation? #BMAthriving

Samsung Teasing the Galaxy Note 2 Ahead of Apple's Massive September Launch