This Week: Forrester's 10 Customer Experience Fixes + Benioff & The Future of Salesforce

3 minute read
Siobhan Fagan avatar

Forrester's 10 Customer Experience Fixes
Find out what tops Forrester's list of ways to create enjoyable, easy and useful customer experiences.

Dreamforce Invasion
More than 100,000 plus people descended on San Francisco this week to experience the phenomenon that is Dreamforce. After a rocky start, CEO Marc Benioff weighed in on philanthropy, toothbrushes, mobile and Salesforce1.

Today's Intranet: Something Old, Something New
You can't force employees to share their knowledge, but you can build the right conditions to make it easier.

SharePoint's Missing Usability Link
What's the biggest factor in SharePoint usability problems? Humans. Training and establishing clear responsibilities can overcome these challenges.

Learning Opportunities

Cloudy Days Ahead for Content Management
Cloud vendors offer a real and growing threat to content management systems which can only be overcome if CMSs follow the cloud lead and simplify.

Information Management Out in the Cold
If you're having a hard time selling your information project to the C-suite, you might want to revisit your business case.

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