This Week: How to Create Social, Contextual Customer Journeys

3 minute read
Barb Mosher Zinck avatar

Designing Customer Experiences
Mapping the customer journey is challenging at the best of times, but if you create a contextual, social, and cross channel experience, you are well on your way.

What Drives the Social Enterprise?
How do you move your organization into the future? Maybe your company'sDNA is missing the social sequence, or perhaps it's time to review the 6pillars of social business and then change your communication style.

Selling Predictive Analytics
Big data is the big term of the year, but to take advantage of all that information you are capturing, think predictive analytics. Here are three ways to ensure your organization see the value of predictive analytics.

Learning Opportunities

Tweet Jam on Enterprise Social
Join CMSWire and a great group of industry experts for our June 20th #socbizchat Tweet Jam at 10am PT, 1pm ET, 1700 GMT as we discuss the future of the social enterprise. Read the questions & check out who's coming.

Tracking ROI on Your Web CMS Project
Make your Web CMS work harder for you, measure ROI to see new revenue streams and improved efficiencies.
> Read the White Paper

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