365Ticketing is a versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software. Its benefits include increased operational efficiency, high end-users’ level of satisfaction and loyalty, equitable workload of the personnel in charge of solving tickets and low rate of repeat incidents.
Primary Use Cases
Companies that have seen a positive revenue growth collect more customer experience (CX) data than other non-growth companies, according to a recent survey by Gartner The survey found that nearly 80% of growth organizations use customer surveys to collect customer experience data, compared with...Read more
Data has become the lifeblood of modern enterprises. However, past conversations with CIOs revealed a dramatic range of data and predictive analytics maturity from organization to organization. Continue reading...
My team of data and analytics researchers and consultants falls into two main specialties: one for structured data, what we consider “traditional” data or information that can be organized into a spreadsheet, and the other for unstructured data, i.e. Continue reading...