GroupWise is a messaging and collaboration platform from Novell that supports email, calendaring, personal information management, instant messaging, and document management. The GroupWise platform consists of desktop client software, which is available for Windows, Mac OS X, and Linux, and the server software, which is supported on Windows Server and Linux.
The platform also supports WebAccess, its browser-based webmail client. Mobile access to messaging, calendaring, contacts and other data from smartphones and tablet computers is supported (through the Novell Data Synchronizer server software) via the Exchange ActiveSync protocol. Enterprise instant messaging and presence is handled by Novell Messenger, which integrates with GroupWise.
Primary Use Cases
CX teams should be composed of members from across the organization, who bring a wide variety of skills.
Most risk and compliance tasks require experience and judgment, and can’t be automated at scale.
In your role as a leader, you need to maintain your emotional equilibrium, be calm to help your teams maintain focus.