InnerTrends is a data analytics tool that helps SaaS companies improve the on-boarding experience for new users. It gives essential information about user behavior such as where users are dropping off during on-boarding, why some of them leave while others finish the process and how long it takes them to complete the on-boarding process.
Primary Use Cases
Intranets have existed for over two decades, yet the industry still hasn't found a way to set organizations up for success, the same challenges persist today.
The long tail of legacy technology in most organizations cannot be ignored. Modernization and replacement must be a strategic priority, not an afterthought.
CX professionals should double down on customer success, prepare for customer master data management and look for changes in marketing automation in 2020.