KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.
Primary Use Cases
Acquia has released its new Open Digital Experience Platform (DXP), which combines the power of Marketing Cloud and Acquia Drupal Cloud, bringing together content and data to improve the digital experiences that brands can deliver. Continue reading...
COVID-19 has exposed many organizations as being unable to react quickly enough. When a pandemic has the potential to grow exponentially, decisions that can mitigate against its growth need to be made quickly. Continue reading...
The Drupal community — in an effort to ease the burden in light of the COVID-19 pandemic — recently extended the end of life date for Drupal 7 by another year. While this is great for the over half a million users running the older Drupal version, why are Continue reading...