KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.
Primary Use Cases
Data Privacy Day is Jan. 28. We caught up with five organizations to see what steps they're taking to protect customer data.
Digital literacy isn't just knowing how to use available technology, but having the analog and soft skills of human interaction with digital.
We can all change technology, infrastructure, processes and policies. But without changing people, lasting change is unlikely to take hold.