KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.
Primary Use Cases
Disregarding customer interests for short-term gains will end up costing you far more than you gained.
Hierarchies get a bad rap. But it turns out they come in handy sometimes.
A look back at the week in customer and digital experience news and information.