KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.
Primary Use Cases
Atlassian opens up products to collaboration with customers, Workplace adds new features and more digital workplace news. Continue reading...
Facebook announced its Workplace platform surpassed 7 million paid subscribers and along with it, more integration tools and plugins. Continue reading...
Workplace meetings are as certain as death and taxes. And they often feel the same, too. How can we make better decisions on how we collaborate? Continue reading...