KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.
Primary Use Cases
For organizations committed to creating shareholder value while reducing the toll on the environment, harnessing the cloud can offer a green start. Continue reading...
The combined company will serve 400,000 people and open up online career development opportunities for current and future healthcare workers. Continue reading...
Hybrid workplaces come with their own unique challenges. Asking the right questions in the planning stage can set employers and employees up for success. Continue reading...