Pressjack is a content curation tool that allows for extracting static web content from online sources, to help create dynamic magazines for tablet and mobile. It uses responsive Web design to optimize layouts on all devices – desktop, laptop, mobile or tablet.
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Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.