Articles
Tag: day
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Customer Experience in 2018: Progress, But Still Room to Grow
Customer experience professionals share their opinions on how the industry is doing with customer experience. The response? Good, but still needs work.
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Comcast (Yes, That Comcast) Knows a Thing or Two About Customer Experience
The following statement may surprise many: there's much to learn from Comcast’s customer experience team.
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AI Could Help Community Managers Boost Engagement
Community managers should leverage machine learning and artificial intelligence (AI) to personalize content for their communities and foster relevant and engaging dialogue. That point was hammered home by Amith Nagarajan, CEO of Aptify, who spoke yesterday during webinar in honor of Community Manager Appreciation Day. Nagarajan, whose company
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What's Your Community Manager Done For You Lately? More Than You Think
It's Community Manager Appreciation Day (#CMAD) day — time to celebrate those who consistently, in the words of Rachel Happe, a principal and co-founder of The Community Roundtable, know how to get people to do stuff without telling them what to do.
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Great Customer Experience Starts With Trust: A Boxing Day Parable
“So what’s this Boxing Day thing?” During a break between sessions at CMSWire's recent DX Summit in Chicago, I returned to my company’s booth on the Experience Showcase floor to be greeted with this apparently random question.
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Turn Off Your Printer: It's Almost World Paper Free Day
Every year American office workers print enough paper to reach halfway to the moon. But things are changing. Total number of pages printed hit an all-time high in 2007. As of last year, according to InfoTrends data provided to the Wall Street Journal, organizations are producing 10 percent fewer
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Customer Experience Is a Year-Round Effort
Last week, companies around the world celebrated CX Day and Customer Service Week — two celebrations that focus on the importance of the customer experience. Without a doubt, this is a cause worthy of celebration.
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It's CX Day: Embrace the Importance of Customer Experience
CX Day is sponsored by the Customer Experience Professionals Association.
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Speed Read: Ouch! It's Expensive to Drink and Shop
Consider this a public service announcement. We know that you're highly sophisticated, experienced technical and business professionals. But hey ... St.
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On #CMAD: What’s It Like to Be a Community Manager?
Community Manager Appreciation Day (CMAD) is upon us. Let the festivities commence – even in the Mid-Atlantic states, where they’re living out of igloos at the moment post-Jonas. On Friday we told you about the state of community management (it’s doing pretty good, by the way).
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It's Time to Thank Your Community Manager
Do something nice for your community manager on Monday. Yes, it's Community Manager Appreciation Day (CMAD) again. Granted, everyone plays an important role in today's digital workplace. As legendary word-of-mouth marketer Saul Colt said, "Everyone deserves a day of appreciation. Appreciation and admiration is what sets us apart from computers.
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One Man's Commitment to Diversity in Technology
Your dad should have a gun because he’s black. A first-grade girl said that to Anjuan Simmons’ daughter when she showed her classmate her family drawing, a class assignment. Simmons is a Houston-area agile project manager for a construction software company.
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Doc Mgt Roll-Up: Just Say 'No' Before You Print
Winter is coming ... and so is World Paper Free Day. This year, it will be celebrated Nov. 6. It's an AIIM (Association for Information and Image Management) initiative that encourages people and businesses to go paper free for one day.
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Around the Global Community in 24 Hours #CMAD
On Monday’s sixth annual Community Manager Appreciation Day (CMAD), people from around the world immersed themselves in 24 hours of pure community management wisdom. During the live Google Hangout, hosted by My Community Manager, community experts from across a variety of industries and geographies presented 24 sessions on topics
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