AI in Call Centers(Page 296)

Yesmail Keeps Tabs on the Digital Marketing Competition

Mobile App of the Week: CamCard Lets You Get Your Contacts In Order

Building a Social Media Team: The Project Manager

Aprimo Digital Messaging Center Provides a Single Location to Manage Cross-Channel Marketing

You Say You Want to be a Media Company

E-Commerce Tracking Tips for Google Analytics Users

UserVoice CEO Richard White: Users Expect 'Luxury' Customer Experience #UserConf

Microsoft Counts Down With Windows 8 Advertising Campaign

Gilbane Boston 2012: Content Management Comes of Age #gilbane

ExactTarget Acquires Marketing Automation Provider Pardot for US$95.5m

Jive's New iPad 'Present' App Keeps Sales Professionals Up to Date

Interview: Michael Orbach from Cascadia Capital on the Evolving Customer Experience Market

Windows 8 Pricing and Packaging Revealed, Pre-Order Now

IAB Report: Internet Ad Revenues Hit All-Time High

Office 2013 Goes Gold, Prepare for Microsoft Upgrade Frenzy

Gartner's Magic Quadrant For Horizontal Portals: Oracle, IBM, Microsoft, SAP, Liferay Top Dogs

Forrester Business Process & Architecture Forum Focuses on Digital Disruption #ForrForum

TweetDeck App Makeover Adds Column Navigation, List Management

Acquia Cloud Wins Government Approval with FISMA Certification for Secure Websites

Marketing Needs to Get Smarter When It Comes to Lead Management Optimization

DotNetNuke Moves its Web CMS to the Azure Cloud Through Microsoft Alliance

FirstSpirit Web CMS 5.0: Focus on Connectivity, Integrated Search, Translation

Content Strategy: Herding Content with Editorial Calendars

Ensure Your Marketing Messages Get Delivered, Even to Gmail

Dropbox Improves Mobile Photo Viewing Experience

Privacyfix Extension for Chrome, Firefox Puts Users in Control of Their Online Privacy

W3C Partners with Google, Facebook, Microsoft and Others to Create Web Standards Documentation Site