AI in Call Centers(Page 315)

SDL Updates Fredhopper With New Targeting & Personalization Features

IBM's State of Marketing 2012: Why Marketing and IT Must Align

Seesmic Releases Social Account Management Solution

Nielsen Targets Online Ads with Vizu Purchase

Engage Your Mobile Visitors with Responsive Design [SPONSORED]

Use Your Best Product Fans as Sales Agents

Windows 8 Pro Upgrade Priced at $39.99 for Existing Users

The Customer Journey: Content Marketing for B2B Software Buyers

Customer Experience: You Can't Predict the Future But You Can Adapt to It

Social Experience Provider Lithium Opens Office in Sydney

Google Series 5 Chromebooks, New, Improved and Heading To Stores

Oracle's New Retail Analytics Release Offers Better Customer Insights

Webnodes Updates Version 4 of its Semantic Web CMS with Scalability, Speed

Maximizing ROI in Customer Experience Through Convergence of Technologies

Cloud CMS: Building Your Mobile and Touch Experiences

Hootsuite Adds Instagram, SlideShare Integration

InboundWriter Releases New, iPad-Friendly Version of Its Content Optimization App

LinkSmart with New Publisher Focused Link Management Platform

A Look at the B2B Content Delivery Funnel

eRFM - The Future of Email Marketing?

Telligent Named Microsoft Digital Marketing Partner of the Year

Optify Offers an Online Marketing Suite for the Digital Agency

Rosetta Research Points to New Phase for Mobile Marketing

Windows 8's Dedicated Photo App Gets Updated

Concentrate on Smart Analysis, Not Big Data

Act-On Software Adds Benchmarking Tool to Online Marketing Platform

Social Media Campaigns Don't Match Consumer Engagement Patterns