Editorial
Andrew Beale said companies gain fantastic power by leveraging data. But Beale, a leader in Washington, DC-based Optimity Advisor's information management practice, cautions that everyone should be alert to how that data is being used.
By understanding the likely strengths and pitfalls, companies can make more impactful marketing decisions and tell potent narratives about people and products. Read more.
Learning Opportunities
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Webinar
Jun
20
3 Steps to Unlock Your Customer Data and Drive Revenue
Discover how Twilio Segment’s #1 Customer Data Platform helps implement data-driven strategies.
Webinar
Jun
21
Retail Reinvented: A Masterclass in Creating Digital Experiences That Click
Hear how online retailers architect their digital experience infrastructure for peak traffic and demand
Webinar
Jun
21
The Feedback Loop: Accelerating Personalization for Exemplary Customer Experiences
Are you ready to harness the power of feedback in your personalization strategy?
Webinar
Jun
22
How to Succeed in Today's Engagement Economy
Doing true personalization at scale with marketing automation
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Top Stories
What else got us talking this week:
Customer Experience
- Personalization Isn't the Goal, Conversion Is
- Dieter Reichert: DX Moves Customer Relationships from Manipulation to Cooperation
- CMOs: You Can't Predict the Future, But You Can Prepare
- Gartner MQ Visionary Automattic: Why WordPress Is the World's Most Popular CMS
Digital Workplace
- How Knowledge Sharing Drives Better Business and Collaboration
- Microsoft Teams Takes Aim at Slack, Other Collaboration Vendors
- How to Escape the Productivity Paradox
- Atlassian HipChat Gives Amazon Alexa a Voice in Collaboration
Enterprise Information Management
- Turn Off Your Printer: It's Almost World Paper Free Day
- Alfresco Primes Its Activiti Pump
- Dell EMC Sweetens ECD Products Before OpenText Acquisition
- Documentum Faithful Gather for a Final Goodbye in Barcelona
Featured Events
- Nov. 10 — [CMSWire Webinar] The State of Digital Transformation in 2016
- Nov. 14 — CMSWire's Digital Experience Summit 2016 in Chicago
- Nov. 29 — Future Branches - The Branch Reimagined
- Nov. 30 — [Earley Executive Roundtable] Back to Basics: Getting to the Next Level in Knowledge Management
- Dec. 6 — Gartner Application Strategies & Solutions Summit
Featured Research
- Web Content Personalization
- 5-star businesses often don't achieve top ratings
- The Secret to Great CX is Perspective
- The Web CMS Buyer's Guide
- Marketing Software Matrix
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