Celebrate good times, oh yeah! It’s officially 2018 and I don’t know about you, but I’m excited to see what comes our way in software, technology and marketing developments.

But before we get ahead of ourselves, let’s take a look back at what articles piqued your interest on our site last week. In case you missed it, business intelligence dressed up in machine learning clothing caught reader's attention, with customer experience trends for 2018, chatbot and AI solutions following close behind.

Learning Opportunities

Webinar
Learn the implications of AI to your company though thought-provoking questions
May
30
ChatGPT and the Future of Conversational AI
This discussion explores various aspects of AI implementation, ethical considerations, and challenges for your organization.
Webinar
An inspirational future of Employee Voice
May
31
The Evolution of Employee Listening - 2023 Trends & Best Practices
Learn proven effective methods and solutions to supporting an inspirational future of Employee Voice
Webinar
Skills needed to design, build, and run generative AI-based CX solutions
Jun
1
How organizations can design, build and run Generative AI into the Customer Experience
Discover how to drive enhanced CX through Generative AI
Webinar
Learn how to optimize your digital customer journey
Jun
6
The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve
The impact of emerging technologies like AI on social media
Webinar
What it takes to do personalization well
Jun
7
The Building Blocks of Personalization
This webinar will explore how personalization can create powerful ecommerce shopping experience.
Webinar
Discover the challenges that contact centers, AX, and CX face and how CAI-assisted applications can help solve them
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
Learn the implications of AI to your company though thought-provoking questions
May
30
ChatGPT and the Future of Conversational AI
This discussion explores various aspects of AI implementation, ethical considerations, and challenges for your organization.
Webinar
An inspirational future of Employee Voice
May
31
The Evolution of Employee Listening - 2023 Trends & Best Practices
Learn proven effective methods and solutions to supporting an inspirational future of Employee Voice
Webinar
Learn the implications of AI to your company though thought-provoking questions
May
30
ChatGPT and the Future of Conversational AI
This discussion explores various aspects of AI implementation, ethical considerations, and challenges for your organization.
Webinar
An inspirational future of Employee Voice
May
31
The Evolution of Employee Listening - 2023 Trends & Best Practices
Learn proven effective methods and solutions to supporting an inspirational future of Employee Voice
Webinar
Skills needed to design, build, and run generative AI-based CX solutions
Jun
1
How organizations can design, build and run Generative AI into the Customer Experience
Discover how to drive enhanced CX through Generative AI
Webinar
Learn the implications of AI to your company though thought-provoking questions
May
30
ChatGPT and the Future of Conversational AI
This discussion explores various aspects of AI implementation, ethical considerations, and challenges for your organization.

Quick, Give Me the Headlines:

  • Are you being sold a dressed up BI in place of machine learning? This article might give you a better idea of what exactly you’re being offered.
  • New year, new customer experience trend predictions.
  • Find out here if chatbots are really servicing your business objectives.
  • Speaking of shiny buzzwords, is that AI solution you’re considering really something you need? (The answer is probably not …)
  • Meet me at the crossroads of ECM.
  • You might have heard of content modeling, but do you know what exactly it is? Read the article to understand and get started.
  • Gaining access to customer-centricity requires you to break down your data silos. Here’s why data silos are your enemy.
  • Ah, audio marketing, a classic, that's on the rise once again. Unsure how to get started with the new stuff? Here are six ways to get going.
  • Have an IT talent gap? Check out this article, which argues you should hire people, not skills.

Featured Events

Top Resources This Week

Check in next week for your weekly download of all items popular on our site. Cheers to a successful and bright new year!

What are you most excited about for 2018? Write a comment below or @me on Twitter to start a conversation!