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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Blue gradient background featuring the Zoom logo above the words “Zoom Virtual Agent” and the tagline “Next gen customer resolution.”
Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service
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News
Waterloo, Ontario, Canada: SAP logo on Waterloo office building.
SAP’s New AI Agents Aim to Fix the Work Behind the Customer Experience
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News
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Conductor Embeds AI Content Tools in Acquia CMS via OEM Deal
Read now
Adobe headquarters in downtown San Jose, California, with the Adobe logo mounted on the exterior facade. Adobe is a global software company known for its digital experience, marketing and creative platforms.
Agentic Customer Experience Ambition Is Rising — Enterprise Readiness Isn’t
Wooden peg figures stand in two groups on a bright yellow background, with one red figure lying horizontally between them, symbolizing a weak link or service breakdown within a customer experience system.
Social Care Is the Weakest Link in Modern Customer Experience
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Customer Experience Isn’t Broken. Our Attention Is.
Hiker wearing a red backpack stands on a hilltop overlooking a forested landscape, holding blue and red smoke flares aloft against a clear sky.
Your Customer Signals Aren’t the Problem. Your Operating Model Is.
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12 Best Free SEO Tools for Marketers in 2026
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Composable CX Is Failing for One Simple Reason
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Articles Tagged "Crm"(Page 27)

Feature
Article
Web CMS
CrownPeak Targets Marketers with New CMS Features
Feature
Article
Enterprise 2.0
Infuse Your Dynamics with Sponsored XRM Extensions
Feature
Article
Social Media
Four Steps to Successful Social Media Campaigns in CRM
Feature
Article
Enterprise 2.0
Zoho Continues to Challenge Google, Connects Apps with Single Sign On
Feature
Article
Enterprise 2.0
From SharePoint to CRM, KWizCom Bridges the Gap
Feature
Article
Enterprise CMS
Content-Centric SaaS Apps the Next Generation?
Feature
Article
Document Management
Ricoh Cleans Up With SaaS Solution DocumentMall
Feature
Article
Enterprise 2.0
Apatar Connects Open Source SugarCRM to Other Apps
Feature
Article
Enterprise CMS
RWD Offers EMC Document Sciences Integration Services
Feature
Article
Enterprise 2.0
MindTouch Partners to Bring Collaboration to CRM
Feature
Article
Enterprise CMS
Thunderhead Integrates DB2 pureXML into NOW
Feature
Article
Enterprise CMS
Microsoft Goes Cheap with Dynamics CRM Online
Feature
Article
Enterprise 2.0
Zoho Expands Business Apps with Enterprise CRM
Feature
Article
Enterprise 2.0
Oracle Combines Social Networking and CRM
Feature
Article
Enterprise 2.0
Oracle Gives SMB SaaS the Enterprise Touch
Feature
Article
Web CMS
JS-Kit Builds Enterprise-Class Widgets with Amateur Ease
Feature
Article
Industry News
Netsuite Sets Head on IPO Auction Block
Feature
Article
Web CMS
Convio CMS, Proudly Serving the Non-Profit Niche
Feature
Article
Enterprise 2.0
37signals Launches Highrise CRM, Big Deal?
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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