Articles

Tag: social customer service

  • Why Are You Ignoring Angry Customers?

    Why Are You Ignoring Angry Customers?

    Technology has transformed almost all aspects of business operations, but one area still needs attention in many companies: social customer service.  In today's consumer-centric world, when online reviews or social comments can bolster or sink a business, no business can afford to ignore an angry customer.

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  • Social Media Apps for Marketing, Software Updates and More

    Social Media Apps for Marketing, Software Updates and More

    And now, the news. Google improves Behavior Flow visualizations, Glip unveils a new messaging app for businesses, HipLogiq offers a social marketing app and a new survey looks at social media as a customer service channel. Plus, Corveo updates its version for Sitecore and Acxiom acquires LiveRamp.

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  • Aspect Survey: Customers Have Control, But Are Unhappy with Customer Service

    Four out of every ten customers would rather experience a trip to their Department of Motor Vehicles than contact customer care. With all due respect to your local DMV, that’s a sobering reflection of the state of customer service, but only one of many in a new survey sponsored by

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