Latest Articles by Raleigh Butler

AI-Augmented CX: The New Horizon of Customer Service

Real Marketing and Customer Experience Questions — and Microsoft Bing AI's Answers

ICYMI: AI’s Transformation of Customer Interactions, New Personalization Strategies

ICYMI: FTC on Amazon’s Dark Patterns, Possible Future OpenAI App Store and More

Real Marketing and Customer Experience Questions — and Google Bard's Answers

ICYMI: AI-Augmented CX, Apple's Potential CX Game-Changer

ICYMI: Chatbot Comparisons, Prompt Engineering, AI Impact on the Job Market

Real Marketing and Customer Experience Questions — and ChatGPT's Answers

Uniform Releases Composable CMS Evaluation Guide

ICYMI: AI on the Global Stage, Balancing Human and AI Qualities

Messagepoint Unveils AI-Generated Content for Customer Communications

ICYMI: OpenAI CEO’s Senate Testimony, ChatGPT's New Plug-Ins

ICYMI: AI Regulations Around the World, Twitter's Lawsuit, Marketing for Gen Z

Creative Thinking and Technical Chops: The Dynamic Chief Marketing Officer

Digital Customer Experience Takes Center Stage at CMSWire Connect

Where Are Marketers on the Generative AI Adoption Curve?

Most Consumers: Don't Use AI to Personalize My Experience

ICYMI: AI and ML Transform Ecommerce, Twitter Becomes X Corp., Social Media Marketing Changes

Master the Move from Universal Analytics to Google Analytics 4

ICYMI: Integrating Generative AI, Mastering Prompt Engineering, Tips for Handling Customer Rage

Microsoft Dynamics 365 Enhances Viva Sales With Generative AI

Totango & Jasper.ai Unite to Offer New Generative AI CX Features

Optimizing Customer Experience Stacks and the Importance of Adaptability

Effective Content Optimization Techniques and Metrics That Matter

ICYMI: Choosing a Chatbot, Brand Impressions, UX Research vs. UX Design

CMSWire Connect Q&A: Privacy by Design, Data Compliance and Engaging User Experiences

CMSWire Connect Q&A: Cutting-Edge Strategies and Technologies for Enhancing Customer Experience