Latest Customer Service(Page 254)

Mzinga Publisher 6.0: Now Mobile Friendly for Better Learning Experiences

How Will Customer Experience Management Keep Up with Channel Independence?

Discussion Point: Marketing Automation - Feature vs Platform

Create a Community Opportunity [Infographic]

5 Tried and True Ways to Grow a Customer Community

YesMail Aims to Improve Subscriber Lists and Message Deliverability with New Service

Nielsen Study: Newspapers Hold Edge in Engagement, Ad Effectiveness

Learn to Optimize: Web Experience in Higher Education #emetrics

The X Factor: The Convergence of Customer Experience and Web Experience Management

The True Value of Repeat Customers

eZ Releases Live Viewer 2: Real-time Predictive Analytics & Optimization

Two Rules of Community Engagement - The Secrets of an Evangelist

KANA Integrates Ciboodle into Next Generation Enterprise Customer Service Suite

Got Message Amplification? Create a Gaggle of Influencers

Bing Upgrades Apps For Windows 8, Adds Offline Capabilities

Webtrends Debuts Action Center for Streams Remarketing #emetrics

Analytics Teams + the Focus on Customer Experience #emetrics

Salesforce.com Takes Lead Over SAP in CRM Market Where SaaS, Apps Dominate

CMSWire's April Tweet Jam: Growing + Engaging Customer Communities: Meet the Experts #CXMChat

Mozilla Pilots New 'TowTruck' Collaboration Service

How to Create a Culture of Customer Centricity

Social Engagement: Missed Opportunities or Meaningful Experiences?

Newspaper-Backed Venture Reinvents the Ad Circular With New Social Ad Service

You Don't Need an Online Strategy

Excendia: A Siri-Like Voice Agent for Business

New Nokia Lumia 928 Getting An AMOLED Screen, Bigger Battery

This Week: Got a Social Business Strategy? + 5 Signs Your Community is Healthy