CloudCraze offers a comprehensive feature set that supports the capabilities that enterprise eCommerce customers have come to expect. It includes a graphically rich user experience that’s easy to navigate, and a powerful administrative interface that can be managed by non-technical users.
Primary Use Cases
Online Shopping, Web Shop, e-Commerce on Salesforce
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.